Bisenta Medeiros
Wailuku,USA
Summary
Resourceful Front Desk Manager known for high productivity and efficient task completion. Specialize in customer service management, conflict resolution, and administrative support. Excel in communication, teamwork, and adaptability, ensuring smooth front desk operations and superior guest satisfaction.
Overview
3
3
years of professional experience
Work History
Property Care Coordinator
Private Paradise Villas
Kīhei
01.2024 - 09.2024
- Managed 26 units at Wailea Beach Villas and 3 at Andaz, ensuring consistent high standards and guest satisfaction
- Conducted thorough pre-arrival and departure inspections to uphold property excellence
- Streamlined vendor coordination and troubleshooting for AV, AC, and appliance issues, enhancing guest experiences and operational efficiency
- Provided personalized guest orientation and services, fostering memorable experiences for returning clients
- Conducted regular property inspections to identify potential maintenance issues
- Maintained accurate records of all activities related to care coordination services provided
Front Office Manager
Hilton Grand Vacations
Kīhei
06.2023 - 01.2024
- Respond to all guest inquiries
- Confirm pre arrivals of guests
- Assign rooms
- Greet arriving guests
- Check in and check out guests from rooms
- Coordinated guest arrivals, room assignments, and reservations, ensuring smooth front office operations
- Conducted quarterly staff meetings to maintain high morale, effective communication, and up-to-date training
- Ensured customer satisfaction by providing efficient service and resolving complaints
Residential Property Manager
Private
Maui
11.2021 - 06.2023
- Luxury Property Management of 8 Beach Homes
- Oversee scheduled contractor projects
- Daily Property Inspections
- Daily water system check
- Weekly water runs in each vacant home
- Monthly Accounting/Invoicing
- Schedule & Manage Contractors & Vendors
- Personal Assistant/Concierge/Hospitality Specialist to Elite Club members
- Conduct weekly staff meetings
- Coordinated maintenance tasks such as plumbing repairs or painting projects
- Conducted regular property walk-throughs to identify any potential issues or hazards
- Developed and maintained professional relationships with residents, community and owners
Customer Service Representative
Signature Flight Support
Kahului
05.2021 - 11.2021
- Managed front office operations, including scheduling staff and assigning tasks
- Controlled inventory levels by ordering supplies when necessary
- Tracked customer satisfaction surveys, maximizing usage of response tracking system
Education
High School Diploma -
Kailua High School
Oahu, HiSkills
- Ability to multi-task
- General Office experience
- Office Management
- Experience with contracts
- Organizational skills
- Dispatching
- Great problem-solving skills
- Able to maintain confidentiality of clients
- Property Management
- Time management
- Communication skills
- Leadership
- Documentation
- Problem-Solving
- Attention to Detail
- Employee Performance Evaluations
- Performance monitoring
- Records Management
- Written Communication
- Staff Scheduling
References
References available upon request
Education and Training
other
Timeline
Property Care Coordinator
Private Paradise Villas
01.2024 - 09.2024
Front Office Manager
Hilton Grand Vacations
06.2023 - 01.2024
Residential Property Manager
Private
11.2021 - 06.2023
Customer Service Representative
Signature Flight Support
05.2021 - 11.2021
High School Diploma -
Kailua High School
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