Summary
Overview
Work History
Education
Skills
Timeline
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Bisera Atic

New York,NY

Summary

Proven team leader with a track record of enhancing guest relations and revenue at Sugar Freak through effective training and upselling techniques. Skilled in safe food handling and multitasking, adept at fostering a positive work environment and resolving customer complaints swiftly. Demonstrates exceptional adaptability and team management abilities, contributing to continuous improvement and customer satisfaction.

Experienced with restaurant operations and guest services, bringing keen eye for detail and focus on enhancing customer satisfaction. Utilizes strong leadership skills to guide and motivate teams, ensuring seamless service delivery. Track record of effectively managing multiple tasks while maintaining high standards in fast-paced environment.

Overview

10
10
years of professional experience

Work History

Manager/ Server

Sugar Freak
03.2021 - 01.2025
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Salesperson

Alo Mobile
03.2015 - 08.2017

Barista

Sweet Habit
05.2024 - 10.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Barista

787 Coffee
07.2023 - 01.2024
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Flight Attendant

Saudia Airlines
11.2019 - 03.2021
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Salesperson

Pull And Bear, Inditex
10.2017 - 10.2019
  • Conducted market research to identify emerging trends and customer preferences.
  • Resolved customer concerns, fostering trust and enhancing brand reputation.
  • Developed sales strategies to penetrate new markets and expand customer base.
  • Utilized customer relationship management software to track leads and manage follow-ups.

Education

Accounting And Finance

Economy School
Montenegro
05.2014

Skills

  • Safe food handling
  • Multitasking skills
  • Cash handling
  • Training employees
  • Team management
  • Guest relations
  • Food and beverage preparation

Timeline

Barista

Sweet Habit
05.2024 - 10.2024

Barista

787 Coffee
07.2023 - 01.2024

Manager/ Server

Sugar Freak
03.2021 - 01.2025

Flight Attendant

Saudia Airlines
11.2019 - 03.2021

Salesperson

Pull And Bear, Inditex
10.2017 - 10.2019

Salesperson

Alo Mobile
03.2015 - 08.2017

Accounting And Finance

Economy School

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Bisera Atic