Veronica Labrada

Software developer for information management at the Nacional Bus Terminal of Cuba.

• Responsible for the initial stage of the claims process, including submitting claims, collecting documentation, and coordinating inspections.
• Reduced claim processing time by continually updating and maintaining digital records for easy access and retrieval.
• Promoted client retention by delivering exceptional customer service during every interaction, demonstrating empathy, and addressing concerns promptly.
• Facilitated a smooth workflow within the department through proficient multitasking abilities and attention to detail in handling multiple claims simultaneously.
• Created engaging Instagram content with humorous and informative videos to attract clients through humor and creativity.

Member of the Development team for the preparation of the new version of SIGENU. This system allows Cuban universities to manage and automate all their data: management of student grades, number of subjects per semester, statistics, teacher salary calculation, etc.

Co-founder and member of the photographic studio, where I was Community Manager (alborstudio_weddings) and photo editor.

Software developer for “Rent A Car”, utilized for the digital management of car rental offices in Cuba.