Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bishal Dhungana

Harrisburg,PA

Summary

Organized Inventory Supervisor with over [Number] years' experience providing top-notch inventory management services. Proficient in identifying opportunities to improve efficiency and optimize cost-effectiveness. Excellent communication skills to manage multiple priorities in a fast-paced environment.

Overview

6
6
years of professional experience

Work History

Events Manager

AK Events
09.2022 - Current
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Coordinated florists, photographers, and musicians for events.
  • Interviewed clients to understand event scopes of work and establish budgets.
  • Selected and ordered refreshments, decor and event materials.
  • Liaised with clients to determine exact event requirements.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Developed and implemented successful marketing plans to generate event revenue.
  • Maintained and built comprehensive database of industry contacts, vendors and venues.
  • Negotiated with vendors to achieve most favorable terms.
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Searched and negotiated suitable venues per setup requirements and budget constraints.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Assembled creative and innovative event attractions based on internal capabilities.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.
  • Prepared invitations to send out to guest lists.
  • Trained and supervised event staff to complete tasks on time.
  • Developed creative themes for events and created related activities to engage attendees.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Monitored and controlled event expenditures to meet budgets.
  • Utilized social media to promote events and increase attendance.
  • Implemented protocols and procedures to effectively manage planning process.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Coordinated transportation and parking arrangements for guests and vendors.

Technical Support Representative

Druk Home Care
09.2019 - 12.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Monitored systems in operation and quickly troubleshot errors.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Assisted with updating technical support best practices for use by team.
  • Configured hardware and granted system permissions to new employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Tested new software and hardware prior to deployment.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Developed and implemented preventive maintenance procedures.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Business Analyst

FIS Global
01.2021 - 08.2021
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Generated business intelligence reports to inform strategic decision-making.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Drafted reports on company financial metrics to assess successes and account for deficiencies.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Created dashboards to monitor and track key performance indicators.
  • Generated standard and custom reports to provide insights into business performance.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Created data models to support decision-making processes.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Optimized data access and storage to improve performance of analytics systems.
  • Deployed predictive analytics models to forecast future trends.

Inventory Supervisor

Nordstrom East Coast Fulfillment Center
11.2017 - 08.2019
  • Monitored completeness, accuracy and compliance during inventory transactions.
  • Led and supervised inventory team, conducting training and setting appropriate schedules.
  • Managed [Type] inventory control software system to provide inventory level updates and reordering notices.
  • Supervised [Number] inventory control personnel to support correct goods management and achievement of performance goals.
  • Monitored customer return shipments and communicated damages to manufacturer.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new team members on proper and safe use of tools and equipment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Monitored progress of tasks to provide feedback for improvement.
  • Monitored production levels and implemented measures to increase output.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Enforced team adherence to safety regulations and protocols.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Created and established check-in, stock-picking and shipping procedures.

Education

BBA - Business Studies

Tribhuwan University
Kathmandu, Nepal
05.2014

High School Diploma -

Viswa Niketan Higher Secondary School
Kathmandu, Nepal
03.2009

Skills

  • Time Management
  • Appointment Scheduling Software
  • Inventory Tracking and Storage
  • System Updates
  • Goal Attainment
  • Motivational Leadership
  • Transfer Procedures
  • Task Delegation
  • Standards Compliance
  • Safety Policies and Procedures
  • Inventory Management Strategy
  • Records Accuracy
  • Detailed Instruction
  • Inventory Accuracy
  • Complex Problem-Solving
  • Warehouse Management
  • Conveyor Systems
  • Word Processing
  • Web-Based Reporting Tools
  • Product Development
  • Pivot Tables
  • User Acceptance Testing (UAT)
  • Test Case Scenarios
  • CRM Systems
  • Project Management
  • Technology Architecture Analysis
  • External Market Data Tracking
  • Process Optimization
  • Integrated Reporting Information System (IRIS)
  • Analytical Tool Implementation
  • Business Process Mapping
  • Microsoft Office Suite
  • Forecasting and Planning
  • Agile and Scrum Environments
  • Data and Analytics
  • Activity Diagram
  • Atlassian JIRA
  • System Integration Testing
  • Trend Data Analysis
  • UAT Support
  • Standardized Methodologies
  • Computer Server Management
  • Scrum Methodology
  • SQL
  • Consulting
  • Functional Requirements Specification (FRS)

Timeline

Events Manager

AK Events
09.2022 - Current

Business Analyst

FIS Global
01.2021 - 08.2021

Technical Support Representative

Druk Home Care
09.2019 - 12.2021

Inventory Supervisor

Nordstrom East Coast Fulfillment Center
11.2017 - 08.2019

BBA - Business Studies

Tribhuwan University

High School Diploma -

Viswa Niketan Higher Secondary School

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Bishal Dhungana