Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic
Bishnu Panigrahi

Bishnu Panigrahi

Salesforce Industries Practice Lead
Eltham,London

Summary

Results-driven Enterprise Architect knowledgeable about legacy modernization, platform design and application development. Good strategic and tactical planning, project management and team leadership skills. Ready to bring 15+ years of related experience to a challenging new role.

Successful at standardizing design, delivery and implementation processes for enterprise-wide systems, platforms and solutions. Certified Vlocity Developer, Certified Solution Architect proficient in Salesforce.com and Vlocity ( Salesforce Industries) and Apex.

Developed application frameworks, standardized procedures and managed delivery processes. Respected Enterprise Architect with history of creating system architectures that reduce costs and streamline operations. Ready to create design plans from whole cloth or tackle revamps of disparate networks full of outdated systems. Uses emerging and nascent technologies such as SFDC and Vlocity to create stress-free operations both on site and via remote locations and online.

15M + USD Project Successfully implemented as an Enterprise Architect.

Spearheaded Global first Vlocity Policy admin Organization- wide digital transformation for an insurance firm in Europe.

Amplified revenue generation by 90 M+ USD from winning RFPs. Have 300 M + USD overall experience in Sales, pre-sales and supporting RFPs, RFIs, POVs, POCs. Have led, LS, FS, Heath and PS, Resources Industries.

Release manager managing 20 + sandboxes architected/led the DevOps strategy for client and vendors(3). Fostered a 60 member Multi-culture (4), multi-location(4), Multi-vendor teams(3) for all-round implementation. Streamlined the process by replacing a 35-year-old system using Vlocity- Insurance, CPQ, SFDC

Led implementation in multiple Organization-wide transformational projects to achieve the business and strategy KPIs overcoming product limitations, technical debt, customer/ vendor implementation inexperience.

15+ Years of IT experience with 13.5+ years experience in the Salesforce.com CRM Platform both as Administrator and Developer in Salesforce.com and client-server architecture.

10.5 Years as a project manager/ Delivery lead,9.5 years working as a Senior Solution, technical Architect.

MBA in, and Finance from, , USA.

6 years in Vlocity solution / Technical Architect- expertise in RFP, Solution, delivery,Implementation and adoption Strategy, Product stack decision.

Increased the FS insurance revenue by 9-10 M in past FY with pre-sales, architecture, demo , Orals and direct involvement with client.

Mentored other Vlocity projects in right implementation in Vlocity, release management..

Extensive experience help RFPs win projects Key inputs in estimations, approach, orals and Demo to win the projects.

Conferred with shareholders and supervisors about project progress and explained setbacks to minimize worry and secure project funding.

Overview

15
15
years of professional experience
14
14
years of post-secondary education
5
5
Languages

Work History

Salesforce Industries Practice Lead, Director

IBM
London, London
12.2021 - Current
  • Created a practice unto 5 certified professional in coveted Order Management, Industries CPQ.
  • Mentored individuals to become Telco SME.
  • Orchestrated 360-degree technical debt assessment based on business requirements for Energy and Telecom client for multi-country roll outs, critical/non-critical systems and applications.
  • Provided solution/ technical and business road map to various clients Telecom, E&U clients across Europe based on TM Forum standards.
  • Conducted multiple sessions with the client B2B, B2C C-levels to provide deep knowledge of the Salesforce Industries platform.
  • Articulated, arbitrated, communicated deep analysis, business level discussions during the design sessions.
  • Originated, Streamlined the B2B Global product sales in multiple markets by creation of a unique design for product, process harvesting. It saved the client $3M/ Year in process and overheads.
  • Worked with nine IT industry service providers (Cloud) to complete cost analysis for top four options.
  • Developed the business case and secured senior executive's approval for an all-inclusive Business Continuity and Disaster Recovery Hybrid Cloud strategy ($500K per annum cost savings).
  • Proposed internal IT changes to better align IT Services Model with the Business.
  • Onboarded multiple small supplier and strategic firms to help deliver Salesforce Industries projects.
  • Worked closely with the new outsourcing company on the provider's tools selection, bridging WAN infrastructure design and its implementation

Enterprise Architect

Accenture
London, London
01.2018 - 11.2021
  • Conceptualized an industrialized solution which is not offered in the platform to help other insurance projects on SFDC and Vlocity.
  • This would save up to 500 MDs of effort in helping achieve the Government data audits.
  • Ideated various assets and handed over to team to industrialize it to be used in various projects across the globe.
  • Critical in identifying the overarching solution for the client future of their business to reach out to various markets/ businesses that they had not planned or envisioned-various Business units/ LOBs of the client.
  • Mentored 3 persons to become solution, technical architects for a client facing role.
  • Planned and sequenced own work and that of others.
  • Ensures that objectives are clearly established and communicated to the right person with due consideration to others viewpoints.
  • Instigated and encouraged load-sharing with other members of the team, resulting in strong group output.
  • Consistently plans and monitors the work of team-members.
  • Impact- -that work is systematically carried out with utmost coordination.
  • Chaired the product vendor conversations, along with the client to understand the implementation and challenge their timelines.
  • (home Rating).
  • Motivated the team during tough time and have innovated to overcome any platform limitations in CPU, SOQL errors.
  • Revolutionized the solution to bring down the number of clicks by 85% to become a one click solution.
  • This has been templated by the vendor ( Vlocity) to be included as a product feature.
  • 3-4 solution implemented has been made as product feature- Documentation, multi-clicks, renewals, calculations and data structure.
  • Galvanized various geography teams into a task force specially during Covid19.
  • Team reaches out for advise, mentoring.
  • Have been inspiring, challenging the team to give their best even during slack times.
  • Authored all the tech solution blueprints for clarity of implementation.
  • Led all the tech discussions with the client for implementations.
  • Involved In a 4 month marathon of changes for various scope, schedule, cost, resources combinations to get the best outcome for client.

Solution /Senior Technical Architect

Accenture
07.2013 - 01.2018
  • Technology- Vlocity, Salesforce Sales, Service, Wava analytics, SFDC CPQ, FSL Veeva (VOD) Application,
  • Collaborated with clients to determine project specifications and scope.
  • Developed network and system architecture according to business needs.
  • Improved business productivity for clients by 15% by re-engineering and designing the
  • Designed Customer Solutions - Collaborated with Account Managers, Solutions Architects and supported teams to help customers learn and use Saalesforce Sales, Service, Wave analytics, Veeva, Vlocity services.
  • Devised Strategy - Worked with Account Managers and Solutions Architects to define a strategy for engaging key accounts.
  • Thought Leadership – Provided global thought leadership on the application lifecycle of SFDC, Vlocity solution and how SFDC, Vlocity Services can benefit customers. This took the form of contribution to internal publications such as SFDC Blogs, whitepapers and reference architectures, as well as the internal training of Solutions Architects, Professional Services Consultants and Technical Account Managers.
  • Captured and share best-practice knowledge amongst both our customers, and our worldwide solution architect community
  • Played an active hands-on role in all aspects of the systems development lifecycle and focused their efforts on the development of business requirements into technical solution design approach for the developers to implement.
  • Worked closely with the product management, development, delivery and support teams, ensuring that requirements were clearly documented and communicated.
  • Won Over $50 M USD projects for Accenture involving all the geographic regions.
  • Won over 30 SI opportunities for Accenture.
  • Won 6 AO(support) Opportunities worth 24 years of work including 25 Million USD across all Geographies.
  • Involved extensively in Veeva Projects in giving simplistic solution and been appreciated by client.
  • Facilitated and directed the core technology foundation that constituted the architecture for a systems solution.
  • Developed and presented of the overall vision that underlies the projected solution and transforms that vision through execution into the solution.
  • Involved in the functional analysis leading to definition of the initial requirements.
  • This function then developed a technical architecture for the solution, gains approval from the client for that architecture and ensures that the agreed upon architecture is employed and successful.
  • Designed SFDC solutions that allowed clients the implementation of business applications; performed system and network modeling, analysis and planning to implement a solution that met business needs within financial budget guidelines; researched software and hardware products or services, and found best solutions and prices to meet business requirements.
  • Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstract up from low-level information to a general understanding, and distinguished user requests from the underlying true needs.
  • Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements.
  • Successfully engaged in multiple initiatives simultaneously.

SFDC Project Manager

Paradigm IT
Washington DC, Hyderabad, India, India
11.2012 - 07.2013
  • Veeva (VOD) Application, Informatica power center , IOD(Informatica on Demand), Quality Centre(QC),Toad.
  • A Fortune 500 corporation, had revenues of $20 billion in 2008.
  • Project Abstract There are different schemas in various regions.
  • The firm wanted one platform where in all the formats of data would be similar and would be under one umbrella.
  • The integrity of data and metadata was to be verified.
  • The Cognizant team was responsible for executing all test cases for different inbound/outbound modules.
  • Test the integrity of data and the system with the functionality.
  • Current tools and technology do not support the sales team to function optimally.
  • Process inefficiencies exist; tools and technology are non-standard and not integrated, multiple fulfillment systems exist across Veeva, there is a lack of easy access to mobile technology and metrics and dashboards are needed to support management.

SFDC Lead

Cognizant Technology Services
Kolkata, India, India
03.2011 - 10.2012
  • Cognizant) Technology Saleforce.COM Sales Application , TTP(Test Track Pro),S-control, Apex code, Quality Center, A global provider of real estate and relocation services, has a diversified business model that includes real estate franchising, brokerage, relocation and title services.
  • Project Abstract Development and support for Global Service CRM.
  • Contact Management.
  • Account Management.
  • Profile and Role hierarchy.
  • Page Layout configuration.
  • Reports management.
  • Dashboard Management.
  • Data Loader and Rules Salesforce.com SME for Largest Media Firm in The World (Time Warner, Herndon, Va) Technology Saleforce.COM Sales Application, Apex codes.

Admin/Developer

Time Warner Cable
Herdon, Richmond, USA, USA
11.2009 - 03.2011
  • The second-largest cable company in the U.S., they deliver products and services to more than 14 million customers.
  • Technology Saleforce.COM Sales Application , Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Web Services API.

SFDC Developer

Citrix
11.2008 - 11.2009
  • In Desktop virtualization, application virtualization, server virtualization.
  • It powers mobile work styles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations.
  • Managed design and development, including custom development of company MS Dynamics GP modules, primarily financial.
  • Responsible for recognizing major architectural issues and trade-off faced when designing an enterprise solution.
  • I followed the Rational Unified Process (RUP) as the primary methodology in every project.
  • Installed and supported multi-company modules to ensure maximum functionality without breaching data security.
  • Provided expert support on functionality and training for users, particularly financial modules.

BA

Fujitsu Consulting
Richmond, Sunnyvale, USA, USA
09.2007 - 11.2008
  • In largest player in providing software solutions (, ) Technology Saleforce.COM Sales Application , Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, Cast Iron, Client The leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services.
  • Over 170,000 people support customers in more than 100 countries.
  • Project Abstract Situation:.
  • The customer application (SalesLogix) being used was unsupported version.
  • No centralized repository of Customer CMR data (2 instances of SalesLogix and other legacy DBs).
  • Unsupported business processes.
  • No consolidated reports for Executive management to track different activities of the organization.
  • Solution provided:.
  • Flexible solution using Salesforce.com Custom Application.
  • Account Management.
  • Contact Management.
  • Opportunity Management.
  • Activity Management.
  • Workflow Automation.
  • Reporting and Dashboards.
  • Previously unsupported business processes.
  • 3 tier business model – Partners accommodated.
  • Dynamic realignment of account managers based on business.
  • Contact to contact & opportunity to contact association.
  • Workflow Automation provides systematic sales process for different Business Lines Role Responsible for Requirement gathering, Requirement Analysis, Solution Design & Development.
  • Ensured that all aspects of assigned projects were delivered within the planned schedule and scope and independently manage all aspects of assigned projects acting in both business analyst and project coordinator roles.

Education

MBA - Finance/Project Management

George Mason University
Virginia, USA
08.2007 - 05.2009

Master Of Arts -

Delhi University
New Delhi, India
01.2004 - 12.2006

Bachelor of Arts -

Jiwaji University
Gwalior, India
04.2001 - 04.2004

Some College (No Degree) - Science

Assembly of Gods Chruch
Kolkata, India
03.1995 - 04.1997

Skills

Dev Opsundefined

Accomplishments

  • German Insurance- was involved closely with the leadership and client to bring the provide a perspective and give client the right direction to achieve their vision.
  • Have been instrumental in winning the project.
  • Swiss re has reference from the successfully executed Zurich Insurance.
  • UK Appliance Insurance firm- have provided key inputs to go after a dormant account and a possible win for another Insurance win in UKI region.
  • Have been involved closely with one of the biggest Vlocity insurance projects in Europe.
  • Provided key inputs during RFI, RFP, Demo sessions has enabled the RFP team (30) to showcase Vlocity, Financial services cloud, Marketing cloud, Einstein analytics and integration service.
  • This was a complex RFP, have brought in my experience and knowledge in multiple areas to be able to stich the solution and story together to provide a solution which would enable to eliminate the pain points of the client.
  • Result- win Revenue 7 M USD.
  • Led, and mentored resources to build assets that is being used across multiple projects and has benefitted form the asset in reducing the development time by 30% and efficiency by 45% for mundane, manual work has reduced by 40-45%.
  • Perfection with code review and design led to 90% reduction in defects and no defects in few CRs.
  • Accustomed to managing multiple projects simultaneously.
  • Able to quickly align to business goals and processes to achieve results and overcoming Product limitations.
  • Architected/ Led/ developed the Dev Ops strategy, implementations using Dev Ops tools for multi-stream parallel implementations and short go live.
  • Led Multi-cultural, multi-location, Multi-vendor teams for all round implementation.
  • Provided customer with best practice solutions as related to Salesforce.com and CRM.
  • Expertise in developing, deploying and integrating Salesforce.com CRM solutions.

Affiliations

  • Project Management Institute
  • Lions Club

Timeline

Salesforce Industries Practice Lead, Director

IBM
12.2021 - Current

Enterprise Architect

Accenture
01.2018 - 11.2021

Solution /Senior Technical Architect

Accenture
07.2013 - 01.2018

SFDC Project Manager

Paradigm IT
11.2012 - 07.2013

SFDC Lead

Cognizant Technology Services
03.2011 - 10.2012

Admin/Developer

Time Warner Cable
11.2009 - 03.2011

SFDC Developer

Citrix
11.2008 - 11.2009

BA

Fujitsu Consulting
09.2007 - 11.2008

MBA - Finance/Project Management

George Mason University
08.2007 - 05.2009

Master Of Arts -

Delhi University
01.2004 - 12.2006

Bachelor of Arts -

Jiwaji University
04.2001 - 04.2004

Some College (No Degree) - Science

Assembly of Gods Chruch
03.1995 - 04.1997

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Bishnu PanigrahiSalesforce Industries Practice Lead