Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bishnu Pokhrel

Blacklick,United States

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with a strong background in directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

3
3
years of professional experience

Work History

Personal Banker

PNC Bank
New Albany, OH
01.2023 - 01.2024
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Maintained accurate records of all transactions conducted throughout the day.
  • Analyzed financial documents provided by customers to determine their needs.
  • Advised customers on various financial products available from the bank.
  • Recognized opportunities for cross-selling additional banking products or services.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.

Credit Card Customer Service Representative

PNC Bank
Columbus, OH
11.2020 - 10.2022
  • Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
  • Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
  • Educated customers about their rights with regard to billing disputes and fraud protection services.
  • Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
  • Identified opportunities to cross-sell products or services that would benefit customers' needs.
  • Developed strategies for improving customer satisfaction ratings and reducing overall call times.
  • Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
  • Collaborated with different teams within the organization such as marketing, sales, finance for effective resolution of customer complaints and issues.
  • Verified accuracy of customer information in order to ensure proper account management.
  • Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.

Education

Associate of Arts And Sciences - Criminal Justice

Columbus State Community College
Columbus, OH
05.2028

Associate of Science - CYBER SECURITY

SNHU
Manchester, NH
05.2027

Skills

  • Payment Processing
  • Policy Adherence
  • Complaint resolution
  • Customer Relations
  • Call handling
  • Upselling strategies
  • Debt management
  • Client Relationship Building
  • Dispute Resolution
  • Promotional support
  • Call Documentation
  • Transaction Processing
  • Attention to Detail
  • Regulatory Compliance

Languages

English
Professional
Hindi
Professional
Nepali
Professional

Timeline

Personal Banker

PNC Bank
01.2023 - 01.2024

Credit Card Customer Service Representative

PNC Bank
11.2020 - 10.2022

Associate of Arts And Sciences - Criminal Justice

Columbus State Community College

Associate of Science - CYBER SECURITY

SNHU
Bishnu Pokhrel