Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BISHNU POKHREL

Blacklick,OH

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professionals are motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with a strong background in directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

4
4
years of professional experience

Work History

Credit Card Customer Service Representative

Huntington National Bank
Columbus, OH
04.2024 - Current
  • Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
  • Verified accuracy of customer information in order to ensure proper account management.
  • Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
  • Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
  • Educated customers about their rights with regard to billing disputes and fraud protection services.
  • Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
  • Identified opportunities to cross-sell products or services that would benefit customers' needs.
  • Maintained up-to-date knowledge of applicable rules, regulations, policies and procedures related to credit cards.
  • Developed strategies for improving customer satisfaction ratings and reducing overall call times.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Personal Banker/Call Center Representative

PNC Bank
New Albany/WFH, OH
11.2020 - 01.2024
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Assisted and advised customers on using online and mobile banking systems.
  • Maintained position of trust and responsibility by keeping customer business confidential.
  • Met with customers to analyze financial needs and maximize sales opportunities.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.

Education

Criminal Justice

Columbus State Community College
Columbus, OH
05-2028

CYBER SECURITY

SNHU
Manchester, NH

Skills

  • Customer Relations
  • Payment Processing
  • Call handling
  • Application status reviews
  • Application processing
  • Refunds processing
  • Team Collaboration
  • Customer Retention
  • Employee Coaching
  • Multitasking
  • Problem-Solving
  • Goal Setting
  • Decision-Making
  • Customer Service
  • Call Documentation

Languages

English
Professional
Nepali
Professional
HINDI
Professional

Timeline

Credit Card Customer Service Representative

Huntington National Bank
04.2024 - Current

Personal Banker/Call Center Representative

PNC Bank
11.2020 - 01.2024

Criminal Justice

Columbus State Community College

CYBER SECURITY

SNHU
BISHNU POKHREL