Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bishop Spruce

Topeka

Summary

Dynamic leader with proven expertise in staff leadership and operations oversight. Excelled in enhancing team performance and customer satisfaction through innovative training and management techniques. Skilled in inventory control and customer service, achieving significant efficiency improvements. Demonstrates strong technical and interpersonal abilities, driving positive outcomes and organizational growth.

Developed leadership and operational skills in dynamic, fast-paced environment, successfully managing teams and projects. Leveraged strategic planning and conflict resolution abilities to drive team performance and achieve objectives. Seeking to transition into new field where these transferable skills can contribute to organizational success.

Driven and resourceful individual with knack for leadership and team collaboration. Possesses foundational knowledge of management principles and conflict resolution. Committed to fostering positive work environment and achieving organizational goals.

Overview

2
2
years of professional experience

Work History

Manager in Training

McDonlads
09.2024 - 01.2025
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
  • Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
  • Gained knowledge of company policies, protocols and processes.

Bakery Clerk

Hy-Vee Grocery Store
06.2024 - 09.2024
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.

Carhop

Sonics Drive In
06.2023 - 06.2024
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.

Front-End Service Associate

Dillons Grocery Store
10.2022 - 02.2023
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.

Education

High School Diploma -

Topeka High School
800 SW 10th Ave
05-2025

Skills

  • Staff leadership
  • Account management
  • Technical skills
  • Quality management
  • Innovation skills
  • Staff supervision
  • Inventory control
  • Customer service
  • Operations oversight
  • Human resources
  • Customer relations
  • Team leadership
  • Goal setting
  • Documentation and reporting
  • Computer skills

Timeline

Manager in Training

McDonlads
09.2024 - 01.2025

Bakery Clerk

Hy-Vee Grocery Store
06.2024 - 09.2024

Carhop

Sonics Drive In
06.2023 - 06.2024

Front-End Service Associate

Dillons Grocery Store
10.2022 - 02.2023

High School Diploma -

Topeka High School

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Bishop Spruce