Summary
Overview
Work History
Education
Skills
Data Analysis
Data Tools
Certification
Languages
Timeline
Generic

Bishoy Shehata

Winston Salem,USA

Summary

Experienced in systems engineering and project management, with a strong track record of identifying and resolving issues while effectively communicating with management. Proven ability to lead requirements and architecture processes, overseeing global system performance to enhance efficiency. Skilled in planning and executing projects that drive system platform adoption and improve operational procedures. Demonstrated success in organizing workflows and coordinating resources to achieve ambitious goals, complemented by strong decision-making and team-building capabilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lead Manager DBS- Data Architect Ops/SRD

Reynolds American Inc
Winston-Salem, North Carolina
03.2025 - Current
  • Responded to customer inquiries and complaints professionally.
  • Engaged with stakeholders to gather feedback and drive continuous improvement initiatives.

Lead Manager DBS - Data Architect D&A Marketing

Reynolds American Inc
Winston-Salem, North Carolina
07.2023 - 02.2025
  • Led the design and implementation of the main ETL processes, optimizing consumer data flow, and enabling real-time customer engagement tracking.
  • Architected the 'Golden Table' structure to unify loyalty data, empowering data-driven decision-making, and enhancing rewards program operations.
  • Developed and deployed a coupon fraud detection algorithm, saving the company approximately $1 million per year, and improving program integrity.
  • Pioneered automation and AI-driven anomaly detection within rewards data pipelines, reducing manual data-handling hours and flagging issues proactively.
  • Managed and mentored a high-performing data engineering team, fostering knowledge sharing, and driving improvements in team satisfaction and retention.

Manager UPC

Hanes Brands, Inc
Winston Salem, USA
08.2016 - 06.2023
  • Manage the second largest UPC database in the world, with over 750,000 SKUs in the 1WorldSync system (a $140 million business).
  • Manage Walmart's data accuracy scorecard, currently at 99%.
  • Lead and manage process improvement projects (four projects, including all business departments).
  • Create and manage macros and tools to help facilitate data-loading processes to ensure data integrity.
  • Leading business analysts and the technical support team.
  • Managing, assigning UPCs and item creation for Walmart, Sam's Club, Kmart, Sears, and Target.
  • Manage and load all Walmart item creation data synchronization through the 1WorldSync website.
  • Manage and load all UPC data to the production systems, and manage cost issues with Retail Services.
  • Designing and setting up a process improvement includes all business departments to enhance and expedite the Request for New Product by creating a tool that handles all the communications based on the status and a document library where all requests have been saved, which helped the team deliver goods on time and never charged back for late deliveries.
  • Lead the Business Analyst and Technical Support team that helped the business determine the root cause of the problem and make the right decisions about resolutions by holding training sessions for the customer service team or working with the IT department on upgrading systems.
  • Create an auto-load tool (scripted) to load data into Walmart's portal, Retail Link, that helped deliver the data on time, save manual work, and improve data accuracy.

Systems Engineer II

Hanes Brands, Inc
Winston Salem, USA
05.2014 - 07.2016
  • Manage, support, analyze, and standardize data related to integration and systems migration projects in support of key supply chain initiatives for all business channels.
  • Analyze and create solutions for transferring data to HBI-standard systems.
  • Investigate problems for root causes, and provide recommended solutions.
  • Identify shapes for business processes for data, and then drive supporting actions to implement.
  • Insurance of data validity.
  • Engage with Production Planning, Material Planning, Sourcing, Marketing, CMG, Customer Ops, Logistics, Packaging Engineering, PMO, and Procurement departments to identify and resolve data issues.
  • Provide formal training to the teams and end users in the region (Puerto Rico, Dominican Republic, Honduras).

STORE MANAGER

Winston Salem, USA
05.2012 - 05.2014
  • Successfully trained and helped to develop five Sales Representatives on product offerings and sales goals
  • Responsible for managing POS merchandising and shopper's experience strategy execution
  • Cultivated new vendors revised the food supplies to match with consumer needs and achieved an 8% revenue and 25% margin growth in Kitchen sales
  • Helped the stores rise to the top-five in customer satisfaction rankings.

AQL Mgr., Technical & Production Manager

PUTTMANN German Garment Company
Alexandria, Egypt
08.2008 - 12.2011
  • Coordinated merchandise for special customers like GAP, ESPRIT, LEVI'S, and Disney.
  • Performed, generated, and presented technical reports.
  • Check the technical specifications, and ensure standard compliance.
  • Oversaw the production planning for customers' orders, development, and follow-up until shipment, and received customers' feedback.
  • Supported the Sales team in achieving a 15% sales growth in 2010.
  • Structured customer data to align with the company system helped the work study team determine accurate pricing, as well as the supply chain team.
  • Data collection, analysis, and reporting.
  • Led the team to apply ISO 9001 and ISO 18001, and helped the company increase business by attracting more customers, such as LEVIS UK and GAP.
  • Built an advanced AQL process that helped ensure the high-quality deliverables.
  • Coordinated cross-departmental projects to streamline communication and workflow efficiency.
  • Developed training programs to improve staff performance and operational knowledge.
  • Implemented process improvements to optimize resource allocation and reduce waste.
  • Evaluated employee performance to provide constructive feedback and support career growth.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.

Senior Supervisor over CNC department

PUTTMANN German Garment Company
Alexandria, Egypt
01.2008 - 07.2008
  • Designing and engineering solutions to prevent safety incidents.
  • Monitored equipment maintenance and personnel development.
  • Tracked and planned the target orders for the Embroidery, Cleaning, and Departments.
  • Safety records improved after applying safety training sessions.
  • Improved cutting department output with higher quality.
  • Conducted regular inspections to maintain product quality standards.
  • Provided leadership and guidance to a team of 25 employees.
  • Developed monthly reports detailing progress towards project goals.

Education

B. S. - Industrial and System Engineering

North Carolina Agricultural and Technical State University
NC

B. S. - Production and Mechanical Engineering

Alexandria University
Alexandria, Egypt

Skills

  • Data architecture
  • ETL processes
  • Data modeling
  • Automation techniques
  • Stakeholder engagement
  • Process improvement
  • Customer management
  • Team leadership
  • Effective communication
  • Training development
  • Analytical thinking
  • Strategic planning
  • Resources allocation
  • Revenue development
  • Project management
  • Team building & leadership
  • Business intelligence gathering
  • Operations management
  • Data analytics
  • Quality control management
  • System optimization
  • Employee coaching and mentoring
  • Performance evaluation
  • Problem-solving
  • Complex Problem-solving
  • Administration and reporting
  • Attention to detail
  • Cross-functional team leadership
  • Reliability
  • Technical proficiency
  • Team development

Data Analysis

Lead business analysis team; working closely with Multiple teams to setup new processes; Data accuracy card for Walmart is %99+; Running weekly/Daily reports that improve Sales.

Data Tools

  • MS PROJECT
  • MS OFFICE (WORD, Excel, PowerPoint, Outlook, Visio, Access)
  • SQL
  • SIMIO
  • DATA MANAGEMENT STUDIO
  • CAD Experience
  • SharePoint
  • Retail Link

Certification

ISO: 140001 & OHSAS: 180001 for

Safety and Health Training course

Alexandria, Egypt In Process

Quality Assurance and Sampling

Plan Course, Mubarak City for

Scientific Research, Alexandria,

Egypt Occupational Health&

Safety Management Systems

“Auditor/ Lead Auditor Course”

Languages

English
Professional
Arabic
Professional

Timeline

Lead Manager DBS- Data Architect Ops/SRD

Reynolds American Inc
03.2025 - Current

Lead Manager DBS - Data Architect D&A Marketing

Reynolds American Inc
07.2023 - 02.2025

Manager UPC

Hanes Brands, Inc
08.2016 - 06.2023

Systems Engineer II

Hanes Brands, Inc
05.2014 - 07.2016

STORE MANAGER

05.2012 - 05.2014

AQL Mgr., Technical & Production Manager

PUTTMANN German Garment Company
08.2008 - 12.2011

Senior Supervisor over CNC department

PUTTMANN German Garment Company
01.2008 - 07.2008

B. S. - Industrial and System Engineering

North Carolina Agricultural and Technical State University

B. S. - Production and Mechanical Engineering

Alexandria University

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