Bishwa Patel
Budd Lake,NJ
Summary
Accomplished Business Manager and Patient Care Coordinator with a proven track record at Neelkanth Group Deli LLC, adept in financial management and fostering customer relationships. Excelled in streamlining operations and enhancing team productivity through effective leadership and critical thinking. Demonstrated excellence in HIPAA compliance and customer service, significantly improving operational efficiency and client satisfaction.
Diligent Customer Service with strong background in managing business operations and enhancing efficiency. Proven track record of leading teams and implementing process improvements that align with company goals. Demonstrated ability to manage financials and foster collaboration across departments.
Experienced with managing business operations, leading teams, and driving strategic initiatives. Utilizes expertise in financial oversight and process optimization to enhance business performance. Track record of fostering team collaboration and achieving operational excellence.
Overview
16
16
years of professional experience
Work History
Business Manager
Neelkanth Group Deli LLC
09.2019 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
Patient Care Coordinator
Asembia Pharmacy
05.2016 - 09.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Complete prescription intake process including verification of insurance coverage.
- Assist physician’s offices through the prior authorization and appeals process.
- Research financial assistance options for patients through copay cards, foundations, and assistance programs.
- Coordinate prescription processing and delivery with dispensing pharmacies.
- Manage and triage approximately 30 -40 customer service phone calls while managing day to day operations.
- Build relationships with physicians, manufacturer sales representatives, pharmacies, patients, and other team members to optimize workflow and achieve program goals.
- Ensure proper documentation of process flow from prescription initiation through completion.
- Provide timely updates to physicians, pharmacies, and manufacturers regarding prescription status.
- Attend team meetings to support ongoing program development.
- Other responsibilities as assigned.
- Success in this position is defined by high levels of customer service and timely processing of prescriptions through all phases.
Head Teller
Wells Fargo & Company
07.2009 - 05.2014
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Investigated and promptly resolved issues with patron accounts.
- Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
Education
Associate of Arts - Business Administration And Management
Union County College
Cranford, NJ05-2004
Skills
- Financial management
- Critical thinking skills
- Customer service
- HIPAA compliance
- Organizational skills
- Employee management
- Project management
- Appointment scheduling
- Insurance verification
- Documentation and reporting
Timeline
Business Manager
Neelkanth Group Deli LLC
09.2019 - Current
Patient Care Coordinator
Asembia Pharmacy
05.2016 - 09.2019
Head Teller
Wells Fargo & Company
07.2009 - 05.2014
Associate of Arts - Business Administration And Management
Union County College
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