Summary
Overview
Work History
Education
Skills
Professional Development
Community Service
Certification
References
Timeline
Generic

Bismark Asiedu Marfo

Bronx,NY

Summary

Experienced Customer Service Engineer /Supply chain Coordinator at CPI/Cummins Allison, recognized for enhancing operational efficiency and client satisfaction via expert preventive maintenance and technical upgrades. Proven ability in conducting business needs analysis and maintaining databases, alongside strong training and leadership capabilities. Instrumental in achieving significant client growth at Barclays Bank Ghana through strategic product promotion and account management.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Engineer/Supply Chain Coordinator

CPI/Cummins Allison
Queens, NY
09.2021 - Current
  • Performed preventive maintenance and upgrades on cash machines for prestigious clients like Bank of America and Chase.
  • Installed and repaired ATMs, TCRs, coin counters, and smart safes for top-tier banks.
  • Boosted operational efficiency by implementing strategic upgrades on cash machines.
  • Facilitated sales demonstrations with technical expertise to highlight system functionalities.
  • Managed customer contracts to ensure fulfillment of service expectations and commitments.
  • Documented maintenance procedures to support compliance with industry standards.
  • Fostered positive client relationships to promote long-term partnerships.
  • Communicated with suppliers to ensure timely delivery of materials and products.

Lead Field Service Engineer

Nautilus Hyosung America
Manhattan, NY
12.2019 - 08.2021
  • Performed proactive maintenance and implemented upgrades for high-profile clients including Bank of America, Chase bank, Citi Bank.etc
  • Provided exclusive training to new field service engineers and branch managers.
  • Supervised and guided fellow field service engineers by offering assistance whenever necessary.
  • Established and maintained effective communication regarding objectives, goals, and targets within the team
  • Liaise with management and HR when necessary on behalf of team members.

Field Service Engineer

Nautilus Hyosung America
Manhattan, NY
08.2018 - 12.2019
  • Provided installation and repair services for ATMs and TCRs to esteemed clients like Bank of America, Chase bank, Citi bank
  • Successfully maintained and updated Automated Teller Machines for optimal performance.
  • Provided technical support for sales demos and managed customer contracts.

Operations Manager/Supply Chain Analyst

Precise Creations Co. Ltd.
Accra, Ghana
01.2008 - 05.2018
  • Collaborated with NCR Ghana Ltd to design and implement hydraulic rail track systems for CAL Bank and FNB Ghana Ltd.
  • Introduced alternative materials to enhance efficiency and sustainability of ATM structures.
  • Managed supply chain operations, significantly improving efficiency and reducing costs.
  • Ensured compliance with local import and export regulations.
  • Created detailed reports on inventory levels, order status, and shipment accuracy.
  • Developed streamlined procedures for supply chain operations, minimizing waste.
  • Oversaw daily operations to maintain efficient workflow and optimize resource allocation.
  • Provided guidance to teams on operational tasks to enhance performance.

Field Agent

Barclays Bank Ghana
Accra, Ghana
08.2007 - 12.2007
  • Increased client base by effectively promoting and selling Barclays Bank Ghana Ltd products
  • Facilitated loan disbursals for clients
  • Managed accounts opening for multiple clients.

Education

Bachelor of Science in Business Administration -

Central University College
Accra, Ghana
06.2010

Higher National Diploma in Marketing -

Ho Polytechnic
Ghana
12.2006

Data Analytics Offered By Cosera.

Google Certification

Skills

  • Business Needs Analysis
  • Database Maintenance
  • Technical skills
  • Soft skills

Professional Development

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Health and Safety Training – Newmont Ghana Ltd, Accra, Leadership Management Training – Golden Door Institute, Accra, Customer Service Training - Golden Door Institute, Accra

Community Service

  • GHS Willow Court Centre for Physical Activity, Trainer, Accra, Ghana, 2016, 2017
  • Precise Creations / NCR blood donation, Accra, Ghana, 05/01/17
  • Nana D Foundation, Donations to Nsawam Orphanage, Accra, Ghana, 12/01/16

Certification

  • Google Data Analytics Professional Certificate
  • certificate of achievement to perform maintenance and troubleshooting on jetscan & IFX
  • certificate of achievement to perform maintenance and troubleshooting on Jetsort,money machine,iFX i400 & ATMs

References

References available upon request.

Timeline

Customer Service Engineer/Supply Chain Coordinator

CPI/Cummins Allison
09.2021 - Current

Lead Field Service Engineer

Nautilus Hyosung America
12.2019 - 08.2021

Field Service Engineer

Nautilus Hyosung America
08.2018 - 12.2019

Operations Manager/Supply Chain Analyst

Precise Creations Co. Ltd.
01.2008 - 05.2018

Field Agent

Barclays Bank Ghana
08.2007 - 12.2007

Bachelor of Science in Business Administration -

Central University College

Higher National Diploma in Marketing -

Ho Polytechnic

Data Analytics Offered By Cosera.

Google Certification

Similar Profiles

CREATE PROFILE