Bisrat Negash
Silver Spring,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
The Kenndy warren
03.2023 - Current
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Directed incoming calls and messages to appropriate staff or residents.
- Answered guest questions regarding local area, facilities and amenities.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Scheduled conference room and other reservations using proprietary software.
- Maintained guest privacy and building reputation by keeping information confidential.
- Handled mail and package deliveries, keeping items secure.
Virtual Concierge
Akelius
06.2022 - 05.2023
- Assist and support Property Manager, Director of Engineering’s daily operations by acting as liaison between 300+ residents, guests, and over 50+ different vendors during complete building renovation.
- Enhance the residential experience by creating and maintaining a warm, inviting and professional environment.
- Ability to personalize each interaction to maximize the resident’s experience, seeking creative ways to exceed their expectation.
- Diffuse and redirect difficult situations while maintaining decorum; applying common sense and best practices to resolve problem.
- Precise and timely communication with residents.
- Accurate and timely processing of all incoming and outgoing packages; approximate 60+ per day.
- Training of new and temporary employees on the front desk procedures and logistics of building.
- Demonstrate excellent customer service, communication, and time management skills.
- Answer questions pertaining to the building and amenities, register visitors, and vehicles.
- Monitor and control electronic security systems, respond to emergency situations in a timely and efficient manner, while maintaining a safe and secure environment.
Barista
Starbucks
10.2021 - 07.2022
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
CNA
Saint Elizabeth Hospital
01.2020 - 03.2021
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Customer Service Assistant
Corner market and pharmacy
06.2019 - 11.2019
- Welcomes and received customers.
- Provided detailed explanations of services and products.
- Reviewed customer accounts and transactions to ensure accurate information.
- Ensured accuracy of prescriptions placed and issued, ensuring all FDA regulatory guidelines are complied with.
- Assisted and communicated with customers and medical staff, in person, via email or chat, over the phone or on social media.
- Worked with a sales team to create better methods to address customer concerns.
- Ensured each customer walked away with an outstanding customer experience, clear and concise comminations, clear content and total collaboration.
- Monitored customer satisfaction levels.
- Provided bilingual custom assistance
- Handled and resolved complaints, referring complex matters to professional or managerial staff.
- Trained and mentored new hires.
- Performed other duties as assigned.
Education
AA Degree - Physical Therapy
Howard Community College
Columbia, MD05.2026
CNA
Knowledge First Institute
Maryland09.2023
Skills
- Basic Life Support
- Complex Problem-Solving
- Maintaining confidentiality
- Compassionate communication
- Dressing assistance
- Reservation coordination
- Administrative Support
Certification
- Licensed - CNA
Timeline
Concierge
The Kenndy warren
03.2023 - Current
Virtual Concierge
Akelius
06.2022 - 05.2023
Barista
Starbucks
10.2021 - 07.2022
CNA
Saint Elizabeth Hospital
01.2020 - 03.2021
Customer Service Assistant
Corner market and pharmacy
06.2019 - 11.2019
AA Degree - Physical Therapy
Howard Community College
CNA
Knowledge First Institute
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