Bita Soleimani
Las Vegas,NV
Summary
Hospitality professional with expertise in managing guest services and ensuring optimal guest experiences. Known for fostering team collaboration and adapting to changing needs to achieve outstanding results. Skilled in conflict resolution and staff training, with focus on maintaining high service standards and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Guest Service Manager
The Venetian Palazzo Resort Hotel and Casino
05.2023 - Current
- Directed day-to-day operations of Guest Services areas, including baggage handling, traffic control, valet services, and guest service personnel such as bussers and runners
- Managed a team of 400 guest services representatives, providing training and guidance to ensure exceptional customer service
Hotel Manager
Caesars Entertainment
05.2022 - 05.2023
- Managed smooth functioning of front desk, bell desk, valet, and VIP services
- Led a dedicated team to deliver outstanding guest experiences
- Optimized check-in/check-out processes, VIP guest relations, and upheld exceptional service standards
- Implemented strategic initiatives to enhance overall hotel efficiency and elevate customer satisfaction
Guest Relations Specialist
The Mansions at MGM
06.2021 - 05.2022
- Supervised guest inquiries, concerns, and assisted in setting up dinner and show reservations
- Demonstrated exceptional communication skills to build positive relationships
- Collaborated with various departments to enhance overall guest satisfaction and uphold highest standards of service excellence
Front Desk Representative
New York New York Hotel and Casino
01.2018 - 06.2021
- Led check-in/check-out processes, handled reservations, and addressed guest inquiries with professionalism
- Maintained a welcoming lobby atmosphere and collaborated with team members to ensured smooth daily operations
- Demonstrated strong interpersonal skills to create a positive guest experience
Education
Doctorate Degree - Business Management
University of Phoenix-Online Campus
Phoenix, AZ11.2024
Executive Diploma - Hospitality Operations
The International School of Hospitality
Las Vegas, NV11.2024
Master's degree - Business Management
The University of Arizona
Phoenix, AZ06.2024
Bachelor's - Business Management
University of Nevada-Las Vegas
Las Vegas, NV12.2022
Skills
- Exceptional communication
- Strong leadership
- Training and mentoring
- Guest satisfaction monitoring
- Multitasking proficiency
- Revenue management
Awards
- Volunteer Of The Month, The Venetian Resorts, 10/01/23
- Bravo Award - Leadership Recognition, 10/01/24
Groups
- The Venetians At Heart Committee, 05/01/24, The Venetian's at Heart Committee at The Venetian Resort focuses on creating a welcoming workplace for everyone. We promote fairness and respect through programs that celebrate diversity and provide equal opportunities for all employees.
- NHLA Emerging Leaders Co-Chair, 05/01/24, The NHLA Emerging Leaders Committee supports young professionals in the hospitality industry. We offer networking, mentorship, and educational opportunities to develop leadership skills and stay updated on industry trends.
Timeline
Guest Service Manager
The Venetian Palazzo Resort Hotel and Casino
05.2023 - Current
Hotel Manager
Caesars Entertainment
05.2022 - 05.2023
Guest Relations Specialist
The Mansions at MGM
06.2021 - 05.2022
Front Desk Representative
New York New York Hotel and Casino
01.2018 - 06.2021
Executive Diploma - Hospitality Operations
The International School of Hospitality
Master's degree - Business Management
The University of Arizona
Bachelor's - Business Management
University of Nevada-Las Vegas
Doctorate Degree - Business Management
University of Phoenix-Online Campus
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