Shewit Tesfay
Stone Mountain,GA
Summary
Motivated supervisor focused on maximizing customer satisfaction. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
17
17
years of professional experience
Work History
Restaurant Supervisor
Crescent Hotels & Resorts
Stone Mountain, GA
03.2021 - Current
- Kept operations in compliance with food safety regulations.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Maximized service levels through hands-on leadership.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
Banquet and Restaurant Server
Hotel kudamm 101
Berlin, Germany
01.2016 - 02.2021
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Noted timing of meal progression, keeping kitchen staff informed.
- Anticipated customer needs and responded promptly to guest inquiries or requests.
- Served orders by picking up and delivering selections from kitchen.
- Processed payments using cash registers or POS systems.
- Responded professionally to customer complaints or concerns in a timely fashion.
- Adhered to sanitation and safety policies, protecting establishment, and patrons.
- Provided friendly and attentive service to all customers.
Room Service Server
Marriott
Atlanta, GA
01.2007 - 05.2012
- Assisted in the preparation of food items for delivery to guest rooms, ensuring accuracy with orders.
- Communicated effectively with colleagues in order to coordinate the timely delivery of orders.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Practiced food safety and sanitation habits and followed compliance requirements.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Resolved guest complaints to maintain complete customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Applied Science - Psychology
Georgia Perimeter College
Decatur, GA05-2010
Skills
- Staff Supervision
- Customer Service
- Problem Resolution
- Service Quality
- Quality Assurance
- Conflict Resolution
Languages
English
Full Professional
AMHARIC
Native/ Bilingual
German
Limited
References
References available upon request.
Timeline
Restaurant Supervisor
Crescent Hotels & Resorts
03.2021 - Current
Banquet and Restaurant Server
Hotel kudamm 101
01.2016 - 02.2021
Room Service Server
Marriott
01.2007 - 05.2012
Associate of Applied Science - Psychology
Georgia Perimeter College
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