Bruce Bittok
Waukee,IA
Summary
IT professional with nine years of experience supporting secure, scalable IT environments. Skilled in Windows Server, Active Directory, Office 365, networking, and cloud management. Driven by strong communication, problem-solving, and delivering long-term solutions for business and team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
System Administrator
Pro Network Solutions
Urbandale, IA
08.2024 - Current
- Delivered Tier 1 and Tier 2 helpdesk support across diverse client environments.
- Administered Microsoft 365 environment, managing user accounts and licenses through Microsoft Entra.
- Troubleshot issues in Outlook, OneDrive, Excel, and other M365 applications.
- Created and maintained SharePoint sites for enhanced team collaboration.
- Managed multi-factor authentication methods and conditional access policies effectively.
- Monitored client networks using RMM tools, responding to performance alerts proactively.
- Coordinated hardware replacements and escalated diagnostics with clients as needed.
- Procured over $50K in hardware and software, boosting client satisfaction and company growth.
Self Employed/Independent Insurance Agent
SFG
Waukee, Iowa
05.2024 - Current
- Developed strong interpersonal and communication skills through daily client interactions and needs-based consultations.
- Gained experience in consultative sales, objection handling, and relationship building in a fast-paced environment.
- Balanced professional development and job searching, with a commitment to delivering value to insurance clients.
Tier 1 Managed Support Specialist
Associated Computer Systems
Urbandale, IA
04.2022 - 05.2024
- Provided help desk support via phone and ticketing system, using ConnectWise for tracking and CRM.
- Delivered on-site support across central Iowa, including desktop assistance, and vendor coordination.
- Monitored networks and devices with IT tools like Nagios and Auvik, responding to outages promptly.
- Executed scheduled firmware updates on Cisco equipment, including firewalls, and switches.
- Conducted BIOS and firmware updates on Windows servers, Dell, HP, Lenovo systems, and VMware.
- Performed daily checks on IBM power systems, ensuring backup integrity through Cybernetics monitoring.
IT Technician
US District Court
Des Moines, Iowa
02.2016 - 04.2022
- Monitored inventory of IT equipment using an electronic system called JICS to ensure accurate tracking.
- Provided help desk support via KACE ticketing system in the courthouse and probation office environments.
- Configured and maintained IT equipment for employees, enhancing operational efficiency.
- Upgraded firmware for printers across main and divisional locations to improve performance.
- Tested technology in courtrooms by simulating hearings and evaluating audio-visual setups.
- Utilized KACE 2000 to image laptops and desktops, streamlining deployment process.
Education
Associate's Degree - Network Technology - Telecom/Data Communications
DMACC
West Des Moines12.2021
Skills
- Verbal and written communication
- Critical thinking
- Self-starter
- Team player
- ConnectWise, KACE, Syncro RMM, and AirWatch/MDM
- Windows Server management, Active Directory, DNS, and DHCP
- Microsoft 365 administration, SharePoint/OneDrive, Microsoft Entra
- Cisco Meraki, Unifi/Ubiquiti, Fortinet, Nagios, and Auvik
Websites
Certification
- Python (in progress)
- Linux (in progress)
- Life Insurance License (Iowa and Washington)
- IBM Power Infrastructure as a Service Solutions Sales Foundation
- IBM Power Systems Virtual Server Technical Sales Intermediate
- IBM Power Infrastructure as a Service Solutions Technical Sales Intermediate
- Network Pro
- IT Fundamentals Pro
- PC Pro
Timeline
System Administrator
Pro Network Solutions
08.2024 - Current
Self Employed/Independent Insurance Agent
SFG
05.2024 - Current
Tier 1 Managed Support Specialist
Associated Computer Systems
04.2022 - 05.2024
IT Technician
US District Court
02.2016 - 04.2022
Associate's Degree - Network Technology - Telecom/Data Communications
DMACC
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