Bivas Thapa

• Racked, cabled, and configured 150+ enterprise servers and switches, maintaining 99.99% uptime across production environments.
• Resolved 25+ high-priority hardware and network tickets weekly, consistently meeting strict SLA timelines.
• Performed preventive maintenance, diagnostics, and component replacements (RAM, drives, PSUs) with zero unscheduled downtime.
• Monitored and maintained servers, storage systems, and networking hardware to ensure continuous availability.
• Troubleshot hardware failures, software issues, and network disruptions to minimize downtime.
• Installed, configured, upgraded, and maintained systems across Windows, Linux, and macOS.
• Managed network configurations including TCP/IP, DNS, VPN, firewalls, LAN, and WAN.
• Analyzed data center conditions, identified risks, and presented improvement recommendations to management.
• Supported 24/7/365 operations, responding promptly to incidents and customer 'Smart Hands' requests.
• Conducted data center tours for new customers, and provided collocation support.
• Supervised vendors performing electrical, mechanical, and infrastructure PM/repair work, ensuring compliance with SOPs.
• Conducted routine maintenance activities on servers, storage systems, networking equipment and other components located in the Data Center.
• Collaborated with other teams such as Network Administration and Systems Engineering when needed for complex tasks.
• Implemented security measures to protect sensitive information stored within the data center environment.

Logistics Team Lead – Data Center Operations

GXO Logistics supporting Google Data Center
Leesburg, Virginia

• Lead logistics support for data center infrastructure deployment and maintenance projects.
• Perform rack and stack installation of physical servers and hardware components.
• Install and manage fiber, copper, and power cabling including Cat5/Cat6 connections.
• Support infrastructure capacity planning to ensure high availability and reliability.
• Provide operational backup support for data center technical teams.
• Maintain accurate asset tracking, labeling, and inventory documentation.
• Utilize ticketing systems to track installation requests and resolve operational issues.
• Ensure all activities follow service level agreements (SLA) and operational standards.
• Collaborate with engineering and data center teams to support large-scale infrastructure deployments.