BIVIANA ORTIZ-OLMEDO

Direct Manager for Six Account Service Representatives, overseeing 300 active accounts

• Led the development and onboarding of new accounts, driving business growth and identifying new opportunities.

• Actively supported the sales team in maintaining regulatory compliance across all accounts.

Partnered with the Operations Manager to optimize scheduling and coordination for 50 Mobile and Stationed Phlebotomists, ensuring efficient service delivery.

• Directed candidate outreach, recruitment, and interview processes to strengthen team performance.

• Led new employee onboarding and tailored training programs to enhance role-specific skills.

• Managed collections of overdue balances, ensuring timely payments and improving cash flow.

• Served as the primary point of contact for various accounts, ensuring client needs were met and relationships were nurtured.

Roomed 30 patients per day, gathering medical histories, medication details, symptoms, and allergies to ensure the highest standard of care.

• Expertly managed 50+ phone inquiries per day, providing clear information, addressing concerns, and promptly directing messages to physicians for timely follow-up.

• Ensured a seamless workflow by maintaining fully stocked and organized exam rooms, managing medical equipment for up to 40 procedures per week.

• Led all aspects of the CoolSculpting treatment process for 30 patients per month, from strategic marketing and ordering to personalized consultations, driving both patient satisfaction and business growth.

• Provided comprehensive education on procedures and expectations, fostering trust and confidence in their care decisions.

• Telehealth Visits

Back Office Medical Assistant/Scribe

Brain And Elective Spine Treatment Center | 10/2016 – 08/2018

• Proactively obtained and reviewed medical records for 30+ patients per day before office visits to ensure smooth, efficient management of care.

• Directed patients to exam rooms, conducted thorough medical interviews, and meticulously prepared for physician examinations, ensuring a seamless patient experience for up to 40 patients daily.

• Took initiative in coordinating specialist referrals and scheduling appointments, ensuring comprehensive care for patients, averaging 25 referrals per month.

• Collected and verified necessary authorizations from insurance payers, streamlining the process for faster approvals.

• Strengthened communication between front and back-office teams, improving patient flow and satisfaction for a high-volume practice.

Back Office Medical Assistant

Neurology Center of North Orange County | 07/2015 – 10/2016

• Managed daily clinic operations, coordinating with front-office staff to ensure efficient patient flow for 40-50 patients per day.

• Actively coordinated patient care, anticipating needs and facilitating timely interventions based on urgency and patient requirements.

• Communicated directly with physicians daily to address urgent patient inquiries and ensure prompt responses, handling up to 20 urgent requests per day.

• Diligently requested and organized all necessary medical records, including labs, imaging, and specialist notes, ensuring readiness for 30-40 patient visits per day.

Medical Receptionist

Atlantis Eyecare | 01/2013 – 07/2015

• Served as the first point of contact for 50+ patients daily, creating a welcoming, professional environment from the moment they arrived.

• Managed a multi-line phone system, efficiently scheduling appointments for 40+ patients per day and handling detailed demographic and insurance information.

• Ensured accurate documentation and timely payment processing for 30-40 patient transactions daily, contributing to streamlined office operations.

• Provided seamless assistance to physicians, stepping in wherever needed to support patient care.

Front/Back Office Coordinator

Sana Vida Medical Group | 08/2010 – 01/2012

• Managed the daily clinic flow, including schedules and room preparation, for up to 60 walk-in patients per day, ensuring efficient patient care in a high-volume setting.

• Anticipated and addressed the needs of both patients and medical staff, optimizing the patient experience and reducing wait times.