Biviana Yruegas
Fredericksburg,VA
Summary
Upbeat Administrative Specialist well-versed in completing multiple tasks simultaneously and following through on achieving all project goals. Successful at overseeing reception duties and coordinating purchasing functions. Adept at business correspondence, travel arrangements and event coordination. Reliable and detail-focused administrative specialist offering several years of superior staff support, including projects management, business correspondence and document storage. Expertise in maintaining, tracking and compiling data for reports. Prioritizes effectively to address competing priorities in dynamic environments. . Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Specialist
United States Marine Corps
San Angelo, Texas
12.2018 - Current
- Compiled data from various sources to create detailed reports for management.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Researched information related to specific projects or topics as requested by management personnel.
- Developed and maintained effective relationships with internal and external stakeholders.
- Managed multiple calendars for multiple managers simultaneously; scheduled appointments accordingly.
- Responded promptly to customer inquiries regarding product features or services offered.
- Assisted with budget preparation activities by monitoring expenses and tracking costs.
- Updated website content regularly with new information about products or services offered by the company.
- Created documents such as invoices and purchase orders according to established guidelines.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Monitored inventory levels of office supplies and ordered replenishments when necessary.
- Performed data entry tasks in an accurate and timely manner.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Maintained contact lists of vendors, customers and other stakeholders as required by the organization's policies.
- Monitored inventory levels of office supplies ensuring adequate stock is available at all times.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Developed and maintained filing systems for both paper and electronic records.
- Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
- Organized travel arrangements for staff members as needed.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Coordinated events such as conferences, workshops, seminars.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Produced and distributed memos, newsletters, and other forms of communication.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout, and budgetary requirements.
- Coordinated employee recruitment, performance evaluation and termination activities.
- Answered and routed telephone calls and took messages.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Organized training, client meetings, team meetings and events.
- Arranged domestic and international travel, hotel, and transportation needs for staff.
- Provided top quality control, eliminating downtime to maximize revenue.
- Checked stock to determine inventory levels and maintain office supply products.
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Composed, edited and typed complex memos and reports with job-related software.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
- Verified accuracy of inventory levels on a regular basis to ensure adequate supplies are available during peak times.
- Distributed mail to customers with correct identification and proper postage.
- Provided assistance to customers in completing necessary forms for mailing parcels and letters.
- Assisted other clerks with difficult tasks related to processing large volumes of mail efficiently.
- Performed daily maintenance of equipment used in the processing of postal items such as scales, franking machines.
- Ensured all USPS regulations were followed while handling confidential materials such as registered mail.
- Answered customer inquiries regarding services provided by the Post Office including package tracking information.
- Delivered bulk mailings using special sorting equipment such as barcode scanners or automated systems.
- Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
- Assisted in maintaining cleanliness of work area throughout shift.
- Maintained efficient workflow within the department through effective communication with co-workers.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Offered support and advice to newer personnel to improve performance.
- Delivered various types of mail on routes according to strict timelines.
- Handled undeliverable mail in accordance with established procedures.
Sales Associate
Spirit Halloween Store
Fredericksburg, VA
08.2024 - 11.2024
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Collected payments and provided accurate change.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Sales Associate
Spirit Halloween Store
San Angelo, TX
08.2018 - 11.2024
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Restaurant Hostess
IHOP
Schertz, TX
06.2016 - 08.2017
- Adhered to all safety regulations set forth by the restaurant management team.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Informed kitchen staff of any special orders or dietary restrictions.
- Balanced cash register at end of shift according to established procedures.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Greeted customers and escorted them to their tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and sat customers at tables or in waiting areas.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered telephone to provide dining information and take reservations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Directed customers to bar area in high-traffic times to increase drink sales.
Education
High School Diploma -
Travis High School
Austin, TX06-2018
Skills
- Travel Coordination
- Payroll and benefits administration
- Meeting planning
- Video conference preparation
- Calendar maintenance and docketing
- Travel arrangement scheduling
- Scheduling appointments
- Calendar Management
- Proofreading
- Scheduling
- Travel Arrangements
- Business Correspondence
- administer training modules
- Time and labor control
- Customer Relations
- Verbal Communication
- Spreadsheet Creation
- Project Planning
- Report Preparation
- Event Coordination
- Document Management
- Office record management
- Tracking protocols
- Selective Service
- Service-oriented
- Distribution Services
- Computer savvy
- Mail delivery
- Mail Sorting
- Team Collaboration
- Retail Sales
- Salesmanship
- Workplace Safety
- Vehicle Maintenance
- Postal regulations
- Verbal/written communication
- Problem-solving skills
- Loading and unloading
- Documentation
- Strong organization skills
- Regulatory Compliance
- Quality Control
- Project Management
- Observant nature
- Progress Monitoring
- Business Management
- Network Administration
- Information Security
- System Upgrades
- Troubleshooting
- Project Implementation
- IT service management
- Technical Documentation
Accomplishments
- Navy Marine Corps Achievement Medal
- Outstanding Volunteer Service Medal
- 4 Sea Service Deployment Ribbon
- Marine Corps Good Conduct Medal
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Navy Meritorious Unit Commendation
Certification
- 15 Letter of Appreciation
- 2 Certificate of Appreciation
- Certificate of Commendation
Timeline
Sales Associate
Spirit Halloween Store
08.2024 - 11.2024
Administrative Specialist
United States Marine Corps
12.2018 - Current
Sales Associate
Spirit Halloween Store
08.2018 - 11.2024
Restaurant Hostess
IHOP
06.2016 - 08.2017
High School Diploma -
Travis High School
Similar Profiles
AMANDA CALHOUNAMANDA CALHOUN
Thunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States MarineThunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States Marine
Amber ChristophersonAmber Christopherson
Director of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community ServicesDirector of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community Services
ALLEN ELISARAALLEN ELISARA
Postal Operations Manager at United States Marine Corps, Marine CorpsPostal Operations Manager at United States Marine Corps, Marine Corps
MONICA D. STANZIONEMONICA D. STANZIONE
NA at United States Marine Corps, Marine CorpsNA at United States Marine Corps, Marine Corps
MOHAMMAD SAHABDEENMOHAMMAD SAHABDEEN
Safety Consultant at Dynalectric CompanySafety Consultant at Dynalectric Company