BJ Johnson
Ellenwood,GA
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
31
31
years of professional experience
Work History
Customer Account Manager
NAECO
01.2007 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales orders, Purchase order records of client interactions, client notes, and other information.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Customer Service Manager
Discount Tape Company
03.2003 - 12.2006
- Assistant to CEO and provided assistance to the executive management team.
- Daily interacted with customers
- Performed a range of diverse administrative activities
- Served as a central point of liaison with other departments and external constituencies in the resolution of a variety of day to day matters.
- Assisted in administrative problem solving, program/project planning, development and execution of stated goals and objectives
- General support for sales staff
Office Administrator
The Tape Company
01.2000 - 02.2003
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Produced and evaluated end of month financial reports and daily sales reports
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Accounts Payable
Atlantic Fitness
04.1997 - 01.2000
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Input all relevant transactions and supervised properly within SBT accounting system.
- Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
- Checked vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Administrative Assistant
East Coast Entertainment
09.1992 - 03.1995
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared and managed performance contracts.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Organized and put promotional packages for clients together
- Co produced media events, utilizing leadership, project management and organizational skills
Education
Associate of Arts - Music Entertainment
The Art Institute of Atlanta
Atlanta, GA03.1992
Skills
Client relationship Building
Revenue Generation
Contract Negotiation
Computer Skills
Microsoft Office
Excellent Communication
Stock management
Attention to Detail
Timeline
Customer Account Manager
NAECO
01.2007 - Current
Customer Service Manager
Discount Tape Company
03.2003 - 12.2006
Office Administrator
The Tape Company
01.2000 - 02.2003
Accounts Payable
Atlantic Fitness
04.1997 - 01.2000
Administrative Assistant
East Coast Entertainment
09.1992 - 03.1995
Associate of Arts - Music Entertainment
The Art Institute of Atlanta
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