William Mattingly
Surprise,AZ
Summary
Skilled Customer Service Associate with 11 years of experience demonstrating exceptional composure under pressure and thriving in high-volume environments. Adept at utilizing strong interpersonal abilities to achieve success. Seeking project management opportunities to leverage organizational leadership, problem-solving, and team coordination skills. Highly effective at keeping facilities running smoothly with skilled diagnostics, troubleshooting and problem-solving abilities. Organized, hardworking and proactive in correcting issues early. Excellent written and verbal communication skills.
Overview
8
8
years of professional experience
Work History
Facility Technician
Rauch Inc
12.2023 - Current
- Enhanced facility efficiency by conducting regular maintenance checks and addressing issues promptly.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
- Polished hard surface floors using powered and manual equipment and fluids.
- Improved overall safety within the facility by identifying potential hazards and implementing corrective actions.
- Reduced equipment downtime by implementing preventive maintenance programs and coordinating timely repairs.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Streamlined workflow processes, optimizing space utilization for maximum productivity.
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
Pest Control Specialist
Green Mango Pest Control
05.2019 - 12.2023
- Safeguarded client properties from potential damage during treatments by utilizing protective equipment and techniques.
- Drove to customer residences and places of business to inspect for pests.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
- Adhered to most stringent safety procedures when applying chemicals.
- Inspected commercial and residential buildings and structures for pest issues.
- Assisted in training new team members on company protocols and procedures, ensuring consistency in quality service provision across the organization.
- Ensured proper storage and handling of chemicals, minimizing environmental impact and maintaining regulatory compliance.
- Conducted detailed inspections to accurately identify pest problems and determine appropriate solutions.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
Detail Technician
JAL Chemical
03.2019 - 04.2019
- Applied revitalizers and preservation agents to preserve and protect interior components.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Washed cars and trucks daily for auto dealership.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Applied protective agents, including sealants, to protect surfaces.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
Merchandiser
Crescent Crown Distributing
09.2018 - 01.2019
- Developed planograms for retail displays, contributing to exceeding sales targets.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Collaborated with store managers to determine best placement for merchandise displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Inspected merchandise for quality and arranged proper display location on floor.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
Server
Bonefish Grill
07.2016 - 11.2016
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associates Degree credits - Business Management
Eastern Washington University
Cheney, WAOrganizational Leadership & Project Management
Arizona State University-Tempe
Tempe, AZ09.2024
Skills
- Project Management
- Customer Service
- Team Coordination
- Problem-solving
- Microsoft Office
- Planogram Merchandising
- Forklift Operation
- Riding Pallet Jack Operation
- AZ Certified Pesticide Applicator (Commercial/Residential)
- Time Management
- Problem-Solving
- Chemical Handling
- Facility Preventive Maintenance
- Minor Repairs
- Power Tool Operation
- Facility Condition Summary Reports
Personal Information
Title: Project Manager/ Technician
Timeline
Facility Technician
Rauch Inc
12.2023 - Current
Pest Control Specialist
Green Mango Pest Control
05.2019 - 12.2023
Detail Technician
JAL Chemical
03.2019 - 04.2019
Merchandiser
Crescent Crown Distributing
09.2018 - 01.2019
Server
Bonefish Grill
07.2016 - 11.2016
Associates Degree credits - Business Management
Eastern Washington University
Organizational Leadership & Project Management
Arizona State University-Tempe
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