Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bj Simms

Canton,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

24
24
years of professional experience

Work History

Kitchen Specialist

Travel Center Of America County Pride
North Canton , OH
03.2023 - 03.2024
  • Assisted in the preparation of food items according to recipes and menus, ensuring adherence to quality standards.
  • Ensured proper storage of food items, including labeling, rotation and portion control.
  • Maintained cleanliness and organization of kitchen equipment and supplies.
  • Trained new staff members on safety protocols, health regulations and proper food handling techniques.
  • Provided assistance to cooks with meal preparation and plating dishes for service.
  • Cleaned work areas, equipment and utensils after each shift.
  • Followed all sanitation procedures when cleaning kitchen surfaces, floors, walls and appliances.
  • Operated kitchen machinery such as slicers, grinders, mixers or blenders in accordance with manufacturer's instructions.
  • Adhered to all food safety guidelines and ensured that all products were stored properly at appropriate temperatures.
  • Maintained accurate records of daily purchases from suppliers.
  • Inspected deliveries for freshness before accepting them into the kitchen area.
  • Communicated effectively with other team members about any changes or updates related to menu items or customer orders.
  • Kept updated records regarding stock levels of frequently used items.
  • Consistently monitored temperature controls throughout the kitchen environment.
  • Ensured compliance with applicable health codes by monitoring hygiene practices among staff members.

Store Manager

Little Caesars Pizza
Canton, OH
02.2002 - 04.2021
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Worked in multiple locations and cities

Store Manager

McDonald's
Youngstown, OH
08.2014 - 01.2020
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated POS system with new products and promotional offers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Worked in multiple locations and cities

Skills Trainer

Cracker Barrel Old County Store
Rootstown, OH
07.2000 - 09.2016
  • Developed and conducted training for new employees on company policies, procedures, and safety protocols.
  • Created customized training materials to meet the needs of different audiences and learning styles.
  • Scheduled and managed group activities that increased collaboration among team members.
  • Conducted assessments to identify areas of improvement in employee job performance.
  • Provided feedback to employees on their progress and development goals.
  • Utilized various teaching techniques such as role-playing, lectures, demonstrations, and workshops to enhance skill development.
  • Identified individual training needs based on observed behaviors or performance gaps.
  • Established positive relationships with trainees by providing support during the learning process.
  • Monitored trainee progress through regular assessment evaluations and follow-up meetings.
  • Assisted in developing a comprehensive orientation program for new hires.
  • Collaborated with leadership teams to develop effective strategies for improving skillsets within the organization.
  • Evaluated existing training programs for effectiveness and made recommendations for improvement.
  • Facilitated online learning modules using web-based platforms such as Zoom or Skype.
  • Designed interactive activities that encouraged active participation from trainees.
  • Maintained accurate records of all training sessions including attendance logs, course materials, and assessments.
  • Provided ongoing coaching and mentoring services to help employees build confidence in their abilities.
  • Adapted instruction methods based on individual learner needs to maximize the impact of training efforts.
  • Analyzed data related to employee retention rates before and after implementation of particular training programs.
  • Delivered training to groups of [Number] people at one time.
  • Trained [Number] employees in leadership, communication and productive workplace practices.
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Worked in multiple locations and cities

Education

Bachelor of Arts - Cullinary Arts

Pittsburgh Cullinary School of Arts
Pittsburgh, PA
06-2002

High School Diploma -

Crestview High School
Columbiana, OH
06-1999

Skills

  • Business Development
  • Financial Management
  • Operations Management
  • Expense Tracking
  • Marketing
  • Performance Management
  • Staff Training and Development
  • Lead Generation
  • Team Leadership
  • Time Management
  • Customer Relationship Management (CRM)

Timeline

Kitchen Specialist

Travel Center Of America County Pride
03.2023 - 03.2024

Store Manager

McDonald's
08.2014 - 01.2020

Store Manager

Little Caesars Pizza
02.2002 - 04.2021

Skills Trainer

Cracker Barrel Old County Store
07.2000 - 09.2016

Bachelor of Arts - Cullinary Arts

Pittsburgh Cullinary School of Arts

High School Diploma -

Crestview High School

Similar Profiles

CREATE PROFILE
Bj Simms