BJ SUPRAI
Martinez,CA
Summary
Highly organized and detailed manager with over 20 years of experience. Proficient in business communications, daily operations, staff relationships, customer service and risk assessment. Progressive team leader driven to exceed expectations while creating a healthy work environment for peers.
Overview
11
11
years of professional experience
Work History
Branch Operations Manager
Western Alliance bank
Oakland, CA
06.2022 - Current
- Manage daily operations utilizing CRM software to monitor and analyze reports
- Oversee activities of Universal Bankers while coaching and training to build customer retention
- Provide approvals for high-risk transactions while reviewing confidential client information
- Built and establish relationships with Vice Presidents to work towards meeting clients' financial needs
- Organize branch materials and documents to ensure compliance.
Branch Manager
SafeAmerica
Pleasanton, CA
11.2020 - 06.2022
- Managed day-to-day branch operations while providing a high-level of customer service
- Responsible for the application of organizational policies and procedures
- Oversaw other branches in company to improve compliance standards
- Reviewed and edited loan agreements to exceed expectations and quality assurance requirements
- Interviewed potential new staff members and once hired, trained employees to meet and exceed employee expectations
Performance Leader
Frontline Performance Group
San Francisco, CA
11.2017 - 09.2020
- Supervised multiple property locations managing processes to maximize revenue
- Communicated profit and revenue building opportunities to General Managers and High-Level executives in open forums
- Employed SaaS account management to report and record site performance, while coaching front-line team members
- Collaborated with senior management to build positive relationships with staff, while coaching, facilitating and training for peak performance
Leadership and Development Facilitator
Wells Fargo
Concord, CA
06.2013 - 09.2017
- Delivered and facilitated functional training to line of business team members
- Applied adult-learning theories to coach and assist with the training of all new employees in a fast-paced online environment
- Produced and designed specific courses to assist in the delivery of E-Learning material to employees
- Collaborated with external/internal teams content experts to meet company expectations
Education
Business Management -
San Jose State University
San Jose, CA01.2004
General Studies -
Solano Community College
Cordelia, CA01.1998
Skills
- Sales Management
- Federal Regulations
- Compliance Reporting
- Customer and vendor relations
- Staff Supervision
- Employee Development
Timeline
Branch Operations Manager
Western Alliance bank
06.2022 - Current
Branch Manager
SafeAmerica
11.2020 - 06.2022
Performance Leader
Frontline Performance Group
11.2017 - 09.2020
Leadership and Development Facilitator
Wells Fargo
06.2013 - 09.2017
Business Management -
San Jose State University
General Studies -
Solano Community College
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