B. Jayne Francis
418 E Loretta Pl, Apt. 515 Seattle,WA
Overview
11
11
years of professional experience
Work History
Project Coordinator
Elevate, LLC.
09.2022 - 07.2024
- Managed the grants calendar data and systems for 10 nonprofit client teams, updating and maintaining grant opportunity and reporting deadlines in Salesforce.
- Evaluated data, generating weekly data-based reports to provide key insights to clients, as well developed reports as needed to track key performance metrics.
- Researched opportunities to drive fundraising strategy.
- Engaged in data integrity projects to increase data accuracy across teams.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Fielded approximately 50 incoming emails per day from clients and internal teams.
Sales Associate, Program Coordinator
Upcycle Parts Shop
09.2021 - 09.2022
- Cultivated lasting relationships with customers, processed material donations, promoted inventory on social media, and maintained attractive, organized displays to showcase merchandise.
- Served as a positive, professional ambassador for the organization, planning, implementing, and teaching creative reuse programs and organizing and supervising volunteer schedules.
- Built relationships with customers to encourage repeat business, maintaining a calm demeanor and professionally managing issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing both a welcoming store environment and inviting classroom setting.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
Bakery Manager, Barista
The Root Café
03.2015 - 03.2020
- As the bakery manager, cultivated a fun, collaborative team environment, displaying exceptional time management while balancing effective preparation and stocking of all product.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
- As a barista, delivered excellent customer service through timely creation of beverages and upbeat engagement, as well as routinely cleaning and restocking the bar to encourage shop tidiness.
Payroll Coordinator
STERIS Corporation
05.2013 - 01.2015
- Completed bi-weekly payroll for 300 employees, verifying and submitting timekeeping information for accurate and efficient payroll processing.
- Managed year-end processes including W-2 distribution, ensuring timely delivery to employees and compliance with IRS guidelines.
- Collaborated with HR department to maintain accurate employee records, ensuring seamless integration with the payroll system.
- Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
- Maintained compliance with federal and state regulations by staying up-to-date on labor laws and tax codes related to payroll.
- Ensured accurate payroll disbursements by closely monitoring tax deductions, benefit deductions, and garnishments.
Education
Bachelor of Arts - Theatre Studies
Ohio University
Athens, OH03.2011
Skills
- Project Coordination
- Relationship Building
- Strong Communication
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Project Coordinator
Elevate, LLC.
09.2022 - 07.2024
Sales Associate, Program Coordinator
Upcycle Parts Shop
09.2021 - 09.2022
Bakery Manager, Barista
The Root Café
03.2015 - 03.2020
Payroll Coordinator
STERIS Corporation
05.2013 - 01.2015
Bachelor of Arts - Theatre Studies
Ohio University
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