Mark B. Clark
Handyman/Maintenance
Whitinsville,MA
Summary
I am a very reliable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I enjoy challenges, especially ones that allow me to think on my feet or capitalize on the overall knowledge of a group.
Overview
21
21
years of professional experience
Work History
Owner
Mr. Ice Guys Treats
Uxbridge, MA
05.2021 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Established foundational processes for business operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and developed team members to build human capital.
- Drove truck to events or around neighborhoods to hand out ice cream and take payment.
- Abided by traffic rules and regulations to maximize road safety.
- Interacted with customers to foster positive experience resulting in increased sales.
- Used route navigation apps and knowledge of area to deliver ice cream to customers.
- Attracted customers and generated sales using promotional materials.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Advertised product and service offerings via social media.
- Tracked and measured sales activity using mobile technology, reporting sales from field.
- Conducted market research to identify customer needs and preferences.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Studied geographic areas to identify potential buyers and increase door-to-door sales Number%.
Owner
BJ Clark Co.
Whitinsville, MA
03.2013 - 12.2022
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
General Maintenance Mechanic
Cape Cod Ice
Providence, RI
05.2002 - 12.2014
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed preventive and regular maintenance on systems.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Inspected structures, machinery and equipment to determine failure and causes for concern.
- Conducted repairs on equipment to return machines and tools to functionality.
- Replaced worn or broken parts on machines and equipment.
- Safely and effectively handled wide range of cleaning products and solutions.
- Performed preventive maintenance and repairs on various types of equipment.
Education
RSES Cert. - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Peterson School
West, TX 03.2006 - 06.2006
GED - General Studies
Quinsigamond Community College
Worcester, MA 05.2005 - 05.2005
Skills
Safety awareness
Hand and power tools
Equipment installation
Problem solving ability
Troubleshooting skills
Service-oriented mindset
Mechanical expertise
Scheduling strength
Staff Management
Improvement initiatives
Job inspections
OSHA 10
I successfully completed a 10hr OSHA general Industry safety course
Timeline
Owner
Mr. Ice Guys Treats
05.2021 - Current
Owner
BJ Clark Co.
03.2013 - 12.2022
RSES Cert. - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Peterson School
03.2006 - 06.2006
GED - General Studies
Quinsigamond Community College
05.2005 - 05.2005
General Maintenance Mechanic
Cape Cod Ice
05.2002 - 12.2014