Summary
Overview
Work History
Education
Skills
Employmentobjective
Certification
Software
Timeline
Hi, I’m

Brittany Jenkins Smith

Franklinton,LA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

20
years of professional experience
1
Certification

Work History

Amanda Hickman

Medical Assistant
08.2023 - Current

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Performed medical records management, including filing, organizing and scanning documents.

United States Postal Service

RCA – Mail Carrier
08.2020 - 02.2021

Job overview

  • Delivered mail and packages on a as needed basis
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.

St. Tammany Parish Hospital

Patient Access Representative Full Time
01.2013 - 01.2019

Job overview


  • Answered phone at nursing station, directed calls to the proper department and any other unforeseen circumstance which may arise during the shift
  • Verified insurance, processed payments, updated medical records
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

Rest Haven Living Center

Wark Clerk/CNA PRN
10.2009 - 01.2013

Job overview

  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • vitals signs, charting on patients when needed, help CNAs if short staffed, I would also work the floor as a CNA if we were short staffed

Dr.Alvarado

Medical Assistant
07.2007 - 10.2009

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Washington Parish Clerk of Court

Clerical Worker – Full-Time
05.2004 - 08.2007

Job overview

  • Answered busy phone system and directed calls to proper department, typed documents, filing and any other duties asked of me by my supervisors
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Executed record filing system to improve document organization and management.
  • Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
  • Improved office efficiency by streamlining filing systems and organizing document storage.
  • Maintained inventory of office supplies, placing timely orders to prevent shortages and reduce downtime.

Education

Ocean Point Dental Assisting Academy
Hammond, La

Dental Assisting Academy from Advanced Dental Concepts
05.2022

University Overview

  • Relevant Coursework:
  • CPR training
  • Dental X rays
  • Dentrix program training

Northshore Technical College
Bogalusa, La

Northshore Technical College
05.2011

University Overview

  • Honor Roll 2011
  • Relevant Coursework:
  • Medical Terminology
  • Anatomy
  • Fundamentals of nursing
  • Health assessment
  • CPR
  • Computer classes
  • HIPPA regulations
  • Bloodborne Pathogens Training



Drug And Labotory Services Vocational Program
Franklinton,La

Certificate from Phlebotomy
05.2008

University Overview

Pine High School

Diploma
01.2007

University Overview

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Direct Patient Care
  • Clinical Documentation
  • Data Entry
  • Procedure Assistance
  • Vital Sign Monitoring
  • CPR
  • Insurance Verification

Employmentobjective

Employmentobjective

To obtain a clerical position with your company and begin a career in a different avenue of healthcare. While most of the experience that I possess has been direct patient care, I am willing to learn and grow with your company as I have always been able to learn my roles quickly. I am professional, compassionate and extremely dedicated, focusing on the needs of others whether it be patients or co-workers. I would be honored to be given this opportunity and feel confident that I will exceed your expectations.

Certification

Dental Assistant, CNA/expired, Phlebotomy/ Expired, CPR

Software

Epic Microsoft

Timeline

Medical Assistant
Amanda Hickman
08.2023 - Current
RCA – Mail Carrier
United States Postal Service
08.2020 - 02.2021
Patient Access Representative Full Time
St. Tammany Parish Hospital
01.2013 - 01.2019
Wark Clerk/CNA PRN
Rest Haven Living Center
10.2009 - 01.2013
Medical Assistant
Dr.Alvarado
07.2007 - 10.2009
Clerical Worker – Full-Time
Washington Parish Clerk of Court
05.2004 - 08.2007
Ocean Point Dental Assisting Academy
Dental Assisting Academy from Advanced Dental Concepts
Northshore Technical College
Northshore Technical College
Drug And Labotory Services Vocational Program
Certificate from Phlebotomy
Pine High School
Diploma
Brittany Jenkins Smith