Bjoern Petersen
Los Angeles ,California
Summary
Nine-year, person-centered & certified Regional Center program manager who believes in empowerment of individuals and their families. Dedicated and creative with meeting service coordination ideals utilizing compassionate, consistent, organized, person-centered training practices. Skilled in working with quality assurance and team development to ensure accountability, diversity, and equity to service access across all cultural backgrounds.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Manager
Westside Regional Center
04.2023 - Current
- Streamlining processes and implementing time-saving solutions related to service coordination and service request responses to the community
- Started up, hired for, managed, and trained newly-formed team
- Enhanced person-centered certification trainings
- Developed strategic plans, setting clear objectives, and monitored staff improvement opportunities i.e. National Core Indicators, federal MedWaiver program
- Created new data tracking mechanisms to set up staff for success
- Ensured regulatory compliance by closely monitoring adherence to person-centered standard expectations
Client Services Manager
Harbor Regional Center
07.2015 - 04.2023
- Provide leadership to team of ten person-centered service coordinators and a team assistant
- Oversee individualized coordination of supports and services to individuals and their families
- Establish networking relationships with community partner agencies, including law enforcement, politicians, news media, various South Bay cities
- Function as liaison to: LAUSD/Project Search/Willenberg-CTC; DMH; DCFS; health & mental health committees; benefits & clinical trainings, new family orientation; College-To-Career
- Foster a climate of accountability
- Implement Self-Determination Program practices among team and individuals/families
- Participate in the recruitment, interviewing and hiring process for direct reports; assign work and review progress; evaluate performance
- Develop expertise among team members through coaching and modeling, and by providing and promoting continuous learning opportunities
- Facilitate problem-solving in complex circumstances; meet with families, clients and direct service providers to resolve potential conflicts
Program Manager
All Care One
09.2013 - 07.2015
- Managed health care program for the homeless
- Developed and edited training manuals and screening tools
- Created outreach strategies for staff
- Supervised case management team daily operations
- Networked with community partner agencies.
- Talent recruitment.
Lead Case Manager
John Wesley Community Health
12.2009 - 09.2013
- Provided and supervised case management in award-winning program to mentally-ill and homeless adults through wraparound services
- Rapid benefits acquisition, linkage to housing & community resources
- Conduct audits, assist with supervision of documentation
- Supported hiring and training of new employees
- Edited assessment, screening, intake, and discharge tools
Education
Masters of Science - Psychology
CALIFORNIA COAST UNIVERSITY
Santa Ana, CA01.2010
Bachelors of Arts - Journalism Public Relations
TEXAS SOUTHERN UNIVERSITY
Houston, TX05.2003
Skills
- Empowerment
- Cultural competency and diversity
- Person-centered practices
- Disparity data
- National Core Indicator
- Team Development
- Strategic Planning
- Quality Assurance
Certification
Person-centered certification
Timeline
Program Manager
Westside Regional Center
04.2023 - Current
Client Services Manager
Harbor Regional Center
07.2015 - 04.2023
Program Manager
All Care One
09.2013 - 07.2015
Lead Case Manager
John Wesley Community Health
12.2009 - 09.2013
Masters of Science - Psychology
CALIFORNIA COAST UNIVERSITY
Bachelors of Arts - Journalism Public Relations
TEXAS SOUTHERN UNIVERSITY
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