Bjorn Codner
New York,NY
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
HK Hospitality
03.2022 - Current
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Restaurant Manager
IGC Hospitality
05.2021 - 03.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Floor Captain
Kissaki
05.2020 - 05.2021
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
Restaurant Manager
Farmhouse Hospitality
04.2018 - 03.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Event Coordinator
Farmhouse Hospitality
02.2017 - 03.2018
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Organized, coordinated and deployed corporate events while focusing on delivering superior customer service.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Education
Associate of Arts - Fashion Design
St. George's College
KingstonSkills
- Supply Ordering and Management
- Front of House Management
- Guest Relations
- Customer Retention
- Teamwork and Collaboration
- Employee Support
Certification
- Food Protection Certificate Training
Languages
Spanish
Italian
Portuguese
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager
HK Hospitality
03.2022 - Current
Restaurant Manager
IGC Hospitality
05.2021 - 03.2022
Floor Captain
Kissaki
05.2020 - 05.2021
Restaurant Manager
Farmhouse Hospitality
04.2018 - 03.2020
Event Coordinator
Farmhouse Hospitality
02.2017 - 03.2018
Associate of Arts - Fashion Design
St. George's College
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