Bjorn Richards
Queens,USA
Summary
Experienced Chauffeur and Security Officer with excellent customer service skills. Highly effective in ensuring and maintaining customer satisfaction. Extremely professional, organized, punctual and discreet. Ensuring security of facility staff and visitors. Demonstrated ability to learn new procedures and policies.
Overview
22
22
years of professional experience
Work History
Chauffeur
Rainbow Transportation
Brooklyn, NY
03.2011 - Current
- Stored passenger luggage and personal items with care for safety and security
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
- Checked in with dispatch service to check on future appointments and update with current location
- Uphold high standards of professionalism and discretion when working with high-value clients
Security Officer
Allied Universal Security Services
Miami, FL
01.2006 - 03.2011
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Identified and challenged potentially unauthorized individuals to prevent access to restricted areas
- Wrote detailed reports on property damage, theft, presence of unauthorized people and unusual incidences
- Uses defensive tactics within strict guidelines
- Experienced in emergency response, including evaluation procedures
Sales Representative
VP Records Music Group
Queens, NY
02.2003 - 01.2006
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Developed key customer relationships to increase sales.
- Developed and maintained relationships with customers to ensure repeat business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
August Martin High School
Jamaica, NY06-2000
Skills
- Security understanding
- Professional demeanor
- Stationary surveillance
- Conflict resolution techniques
- Emergency management
- Surveillance
- Safety and security
- Emergency response
- Superior customer
- Strategic planning
- Customer relations
- Order processing
- Problem solving strength
- Sales
- Customer service
- Communication
Timeline
Chauffeur
Rainbow Transportation
03.2011 - Current
Security Officer
Allied Universal Security Services
01.2006 - 03.2011
Sales Representative
VP Records Music Group
02.2003 - 01.2006
High School Diploma -
August Martin High School