Bjourn Avery
Kissimmee,FL
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
11
11
years of professional experience
Work History
Collection Customer Service Representative
Holiday Inn Club Vacations Incorporated
08.2022 - 12.2023
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Collaborated with cross-functional teams to implement strategies for improving collection rates and reducing bad debt.
Tour Manager
Big Bounce America
12.2020 - 08.2022
- Supplemented traveling tour crew with locally-hired workers.
- Controlled overhead costs and logistical expenses to meet tour budget goals.
- Located vendors for necessary supplies and equipment and organized on-time deliveries.
- Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
- Managed a group of 25
Amazon Courier
Next Mile
11.2018 - 11.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed a group of 11 on route during deliveries to ensure drivers can finish by EOD
Mail Clerk
TransCentra
08.2012 - 12.2017
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Collect Payments in the Payment Processing Dept when short staff
Education
High School Diploma -
Orange High School
Orange, NJ06.2012
Skills
- Rental Listings Research
- Collections
- Customer Service
- Telephone etiquette
- Sales Quota Achievement
- Inventory and Stocking
- Fee Collection
- Negotiation and Resolution
- Updating Customer Accounts
- Property Tours
- Delinquent Account Management
- Repayment Plan Structuring
References
Shaquanna Boulware (732)430-0970, Rajourn Hazelwood (862)312-6748, Temari Jackson (862)438-0673
Timeline
Collection Customer Service Representative
Holiday Inn Club Vacations Incorporated
08.2022 - 12.2023
Tour Manager
Big Bounce America
12.2020 - 08.2022
Amazon Courier
Next Mile
11.2018 - 11.2020
Mail Clerk
TransCentra
08.2012 - 12.2017
High School Diploma -
Orange High School
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