B. Kim Smalley
Tuscaloosa,AL
Summary
Dynamic Facilities & Tenant Relations Manager with a proven track record at The University of Alabama at Tuscaloosa, enhancing operational efficiency and tenant satisfaction. Expert in streamlining processes and fostering stakeholder relationships, demonstrated through significant cost reductions and improved service delivery. Skilled in MS Office and adept in complex problem-solving and team leadership, ensuring project success and team cohesion. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Facilities & Tenant Relations Manager (current)
The University Of Alabama At Tuscaloosa
10.2007 - Current
- Facilitated tours of office spaces for interested parties.
- Drafted comprehensive lease agreements and modifications.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Executed strategic plans and performance metrics to meet departmental objectives.
- Reduced expenses by optimizing processes and managing resources.
- Ensured high-quality service delivery by resolving disputes and maintaining communication.
- Developed comprehensive risk mitigation frameworks to address operational vulnerabilities.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Enhanced system productivity by eliminating workflow obstacles.
- Ensured a consistently organized and safe setting for both employees and patrons.
- Implemented strategies to address workplace conflicts, fostering collaboration.
- Facilitated training sessions for new employees.
- Facilitated seamless coordination among employees, suppliers, and stakeholders to ensure alignment with business objectives.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Handled difficult customer situations with composure.
- Resolved customer issues promptly and effectively.
- Managed location opening and closing to ensure smooth operation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Harnessed professional knowledge, strong service skills, and analytical abilities to address client concerns.
- Trained staff on maintaining equipment and ensured engagement in skill-building exercises.
- Coordinated and executed key administrative functions under Director's leadership.
- Managed uniform procurement and delivery for a workforce exceeding 300.
- Coordinated updates on building changes with procurement teams and suppliers.
- Delivered friendly and informed assistance to all guests.
- Created and updated records and files to maintain document compliance.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Consistently ensured optimal inventory through timely purchase orders and restocking.
- Drafted and submitted detailed financial reports for approval.
- Facilitated seamless coordination of deliveries by maintaining proactive communication.
- Developed strong relationships with vendors to ensure timely delivery of supplies.
- Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
- Fostered strong customer relationships through prompt response to inquiries.
- Facilitated logistics coordination and prepared materials for meetings.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Documented onboarding processes, status changes, and promotions within Career Ladder files.
Licensed P&C Agent & CISR
Fitts Agency, Inc.
03.1996 - 02.2007
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Established strong customer relationships, building recommendations and loyalty.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Processed customer orders quickly and accurately for timely delivery.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing clients.
- Coordinate appointments to show tenants and buyers prospective offices.
- Prepare Leases and Amendments to Leases
Licensed Property & Casualty Agent
Duckworth Morris Agency, Inc.
Tuscaloosa, AL
08.1986 - 03.1996
Education
Master of Science - HES General Studies
The University of Alabama
Tuscaloosa AL 12.2018
Bachelor of Arts - Leadership/Business
The University of Alabama
Tuscaloosa AL 05.2017
Skills
- Sales management
- Relationship building
- Safety procedures
- Staff training and development
- Negotiation
- Risk management
- Contract management
- Conflict resolution
- Operations management
- Employee onboarding
- Verbal and written communication
Skills
Certification
Graduate Certificate in Conflict Resolution (UA)
Timeline
Facilities & Tenant Relations Manager (current)
The University Of Alabama At Tuscaloosa
10.2007 - Current
Licensed P&C Agent & CISR
Fitts Agency, Inc.
03.1996 - 02.2007
Licensed Property & Casualty Agent
Duckworth Morris Agency, Inc.
08.1986 - 03.1996
Graduate Certificate in Conflict Resolution (UA)
Master of Science - HES General Studies
The University of Alabama
Bachelor of Arts - Leadership/Business
The University of Alabama
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