Qwentin Waldron
Davie,United States
Summary
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. Energetic and optimistic customer service representative with over 4 years of professional experience assisting customers in solving complex issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
US Border Patrol Academy Trainee
US Border Patrol
Artesia, NM
09.2025 - 02.2026
- Selected through a competitive process to attend the US Border Patrol Academy, participating in 5 months of rigorous federal law enforcement training.
- Completed coursework in immigration and nationality law, criminal law, and constitutional law, gaining a strong understanding of legal frameworks relevant to border security.
- Received comprehensive instruction in report writing, evidence collection, and investigative procedures, developing attention to detail and analytical skills.
- Trained in defensive tactics, firearms safety, and physical fitness, demonstrating commitment to personal discipline and operational readiness.
- Participated in scenario-based exercises and simulations, enhancing critical thinking, situational awareness, and rapid decision-making under stress.
- Collaborated with fellow trainees in team-based assignments, fostering effective communication and teamwork in high-pressure environments.
- Developed proficiency in radio communications, patrol techniques, and the use of law enforcement technology and equipment.
- Gained exposure to ethical standards, professional conduct, and the responsibilities of federal law enforcement officers.
- Training concluded prior to graduation; acquired valuable skills and experience applicable to law enforcement and security roles.
Campus Monitor
Broward County Schools
Cooper City, FL
01.2024 - 09.2025
- Enhanced campus safety by patrolling school grounds and monitoring student behavior.
- Reduced incidents of bullying through proactive intervention and conflict resolution strategies.
- Assisted in maintaining a positive school environment by enforcing school policies and procedures.
- Collaborated with administrators to develop and implement security measures for special events on campus.
- Supported positive relationships between students, parents, and faculty by serving as a liaison for communication regarding campus issues.
- Improved emergency response times by conducting regular drills and coordinating with local law enforcement agencies.
- Facilitated the efficient flow of pedestrian traffic during arrival, dismissal, and transition periods to minimize disruptions to daily activities.
- Contributed to the reduction of property damage by promptly addressing vandalism or maintenance concerns on campus grounds.
- Assisted in managing access control systems to ensure only authorized personnel entered secure areas of the campus.
- Promoted a sense of community among students through participation in extracurricular activities and events as needed.
- Kept detailed records of incidents involving student misconduct, providing accurate documentation for disciplinary action when necessary.
- Conducted school security inspections.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored visitor access to the campus, ensuring all guests were properly signed in according to established procedures.
After School Counselor Asst Site Supervisor SN
YMCA
Pembroke Pines, FL
01.2022 - 12.2023
- As a After-School Counselor I adhere to policies as stated in the YMCA Childcare Policies and Procedures Manual and in subsequent YMCA trainings and meetings
- I attend monthly staff meetings, generally held at the YMCA, I work in a team environment and encourage open communication regarding concerns/issues with children, parents or co-workers
- I communicate with the Site Director daily by Initiating and maintaining positive relationships with school staff including principal, secretaries, custodial staff and teachers of key importance to the after-school programs
- I keep a consistent headcount on all children present at site, communicating changes with all other staff
- Assist in maintaining clean-up schedules; including janitorial duties necessary to maintain the cleanliness of the school facility and YMCA vans
- I maintain accurate documentation of attendance, absences, and emergency information on each child
- I comply with all emergency procedures appropriate to the site and in conformity with procedures adopted by emergency service authorities to ensure the safety of the children and staff.
- Train new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Resolved issues between employees and customers using company policies.
- Built productive, lasting connections with individual students.
- Coordinate after-school activities contributing to individual student growth and development.
- Lead new staff in guidance activities in classrooms and small group settings.
- Implemented daily routines and activities to stimulate and engage children.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
Front Desk Customer Service Rep
LA Fitness
Hollywood, FL
01.2021 - 01.2022
- Greeted and verified members and guests upon entry to optimize security.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Package Handler
FedEx
Hollywood, FL
01.2020 - 01.2021
- As a full-time employee I was required to work up to two shifts per day of varying lengths
- Package Handlers are responsible for warehouse duties including: the physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc
- In a safe and efficient manner.
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
Office Assistant
HTH Technical Agency
Davie, FL
01.2017 - 01.2020
- As the Shipping/Receiving Clerk I performed clerical and physical tasks in connection with shipping goods for HTH Technical Agency
- In performing day-to-day, routine tasks, I followed established guidelines In handling unusual routine problems, I received specific guidance from the owner of the company
- Helped direct and coordinated the activities of other workers engaged in handling goods to be shipped or being received
- Shipping duties typically involve the following: verifying that orders are accurately filled by comparing items and quantities of goods gathered for shipment against documents; insuring that shipments are properly packaged, identified with shipping information
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
H.S. Diploma -
Hollywood Hills
Hollywood, FL2019
Skills
- Documenting Incidents
- Dietary Needs
- Accident Reporting
- Attendance Recordkeeping
- Activity Administration
- Crisis Intervention
- Youth Development
Certification
The Florida Department of Children and Families Certifications
- Behavioral Observation and Screening (BOSR)
- Child Care Facility Rules and Regulations (RNRF)
- Child Growth and Development (CGDR)
- Identifying and Reporting Child Abuse and Neglect (CAAN)
- "Special Needs Appropriate Practices (SNP)
- CPR/AED and First-Aid training - American Red Cross
Timeline
US Border Patrol Academy Trainee
US Border Patrol
09.2025 - 02.2026
Campus Monitor
Broward County Schools
01.2024 - 09.2025
After School Counselor Asst Site Supervisor SN
YMCA
01.2022 - 12.2023
Front Desk Customer Service Rep
LA Fitness
01.2021 - 01.2022
Package Handler
FedEx
01.2020 - 01.2021
Office Assistant
HTH Technical Agency
01.2017 - 01.2020
H.S. Diploma -
Hollywood Hills