Tanisha Burgess
New York
Summary
Experienced and dedicated housing and social service professional with extensive expertise in property management, affordable housing compliance, and tenant advocacy. Proven track record of leading cross-functional teams, managing complex housing operations, and ensuring regulatory compliance with local and state housing laws. Skilled in managing construction projects, directing housing inspectors, and developing policies to address housing violations and improve service delivery. Adept at fostering collaboration across departments and managing diverse teams to drive efficient, equitable outcomes for low-income and underserved communities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Agency Customer Service
NYC Department of Housing Preservation & Development
01.2015 - Current
- Spearheaded initiatives to streamline operational processes, improving efficiency and service delivery across departments.
- Developed data-driven strategies and tools to assess performance, address issues, and forecast project outcomes.
- Collaborated with various teams to implement solutions that enhanced tenant services and regulatory compliance.
Procurement & Special Initiatives Coordinator
NYC Department of Housing Preservation & Development
01.2015 - Current
- Managed procurement and contract operations for Human Services providers, including drafting solicitations, evaluating proposals, and preparing award recommendations.
- Oversaw the full contract lifecycle across multiple procurement platforms, ensuring compliance with regulations and providing technical support to contractors and internal teams.
- Monitored contract renewals, amendments, and compliance, ensuring accuracy and timely execution.
Relocation Coordinator
NYC Department of Housing Preservation & Development
01.2015 - Current
- Directed relocation services for tenants in city-owned properties, ensuring smooth transitions and compliance with Section 8 Housing Choice Voucher processes.
- Managed lead safety and smoke/CO detector compliance, ensuring that all city properties met safety regulations.
- Acted as the primary liaison between residents, property managers, and internal teams to address tenant concerns and ensure housing stability.
Building Coordinator
NYC Department of Housing Preservation & Development
01.2015 - Current
- Supervised daily operations of residential properties, ensuring full compliance with Housing Quality Standards (HQS) and regulatory requirements.
- Coordinated building violations, resolved tenant issues, and worked with legal teams to enforce compliance.
- Led training sessions for property managers and tenant associations, focusing on property management and preservation best practices.
- Represented HPD in city council hearings and collaborative interagency projects focused on affordable housing redevelopment.
Property Manager
Brantley Properties
01.2014 - 01.2015
- Managed day-to-day property operations, including financial reporting, rent collection, and vendor management.
- Ensured compliance with HUD/TRACS regulations, leading efforts to maintain high occupancy levels while controlling operational costs.
- Developed and implemented leasing, marketing, and resident retention strategies, improving tenant satisfaction and property profitability.
Regional Property Manager / Compliance Officer
Deroso Management, LLC
01.2007 - 01.2010
- Directed building operations and managed staff, ensuring compliance with federal and state housing regulations (HUD, LIHTC, Section 8).
- Conducted property inspections, enforced housing quality standards, and managed rent collection and financial reporting.
- Coordinated with contractors and vendors to address building maintenance issues, supporting long-term preservation of affordable housing.
Education
Social Science
College of New Rochelle
New York, NY01.2010
Skills
- Property Management & Housing Operations
- Regulatory Compliance & Housing Laws (NYC & NYS Housing Maintenance Code, Multiple Dwelling Laws)
- Team Leadership & Staff Development
- Construction Project Management
- Budget Management & Cost Control
- Stakeholder Engagement & Community Relations
- Process Improvement & Data Analysis
- Contract Administration & Procurement
- Problem Solving & Conflict Resolution
- Proficient in Excel and Housing Management Software
Certification
- LIHTC & Blended Compliance, Spectrum Compliance (2024); Quadel Consulting/National Leased Housing Association (2019)
- Certified Assisted Housing Manager (AHM), 2008
- NYC Financial Information Services Agency – FMS3 Procurement & Reporting (2020)
Timeline
Agency Customer Service
NYC Department of Housing Preservation & Development
01.2015 - Current
Procurement & Special Initiatives Coordinator
NYC Department of Housing Preservation & Development
01.2015 - Current
Relocation Coordinator
NYC Department of Housing Preservation & Development
01.2015 - Current
Building Coordinator
NYC Department of Housing Preservation & Development
01.2015 - Current
Property Manager
Brantley Properties
01.2014 - 01.2015
Regional Property Manager / Compliance Officer
Deroso Management, LLC
01.2007 - 01.2010
Social Science
College of New Rochelle
ADDITIONAL SKILLS
- Proficient in Excel for data analysis and productivity tracking
- Strong understanding of construction project management and inspections
- Ability to develop and review policies to ensure compliance with Multiple Dwelling Laws (MDL) and New York State Housing Maintenance Code