Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blackburn Tami

Richmond,KY

Summary

Dynamic server with a strong work ethic and exceptional customer service experience at IHOP. Proven ability to enhance guest satisfaction through effective communication and upselling techniques. Skilled in cash handling and team collaboration, consistently maintaining high standards of order accuracy and quality control to drive sales and foster a welcoming atmosphere.

Overview

7
7
years of professional experience

Work History

Server

IHOP
10.2018 - 12.2020
  • Provided exceptional customer service to enhance dining experiences.
  • Managed order accuracy by actively communicating with kitchen staff.
  • Assisted in training new servers on menu offerings and customer service protocols.
  • Maintained cleanliness and organization of dining area to meet health standards.
  • Adapted quickly to changing situations during busy shifts, ensuring efficient service.
  • Collaborated with team members to streamline service processes and improve workflow.
  • Resolved customer complaints promptly, ensuring satisfaction and retention.
  • Developed strong relationships with regular customers, fostering a welcoming atmosphere.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Counselor

Cornerstone Christian Counseling
06.2014 - 05.2016
  • Developed individualized treatment plans for clients to address mental health challenges.
  • Facilitated group therapy sessions to enhance communication and support among participants.
  • Implemented evidence-based practices to improve client outcomes and engagement in therapy.
  • Conducted assessments to determine client needs and establish appropriate interventions.
  • Collaborated with multidisciplinary teams to coordinate care and resources for clients.
  • Monitored client progress, adjusting treatment strategies based on feedback and observed behaviors.
  • Educated clients on coping strategies and life skills to promote long-term wellness.
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Conducted thorough assessments to identify client needs and appropriate intervention strategies.
  • Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
  • Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
  • Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
  • Advocated for clients' needs, connecting them with community resources to support their well-being.
  • Maintained detailed client records to track progress and adjust treatment plans as necessary.

Education

Bachelor of Arts - Pastoral Counseling

Cornerstone University
Grand Rapids
05.2014

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Quality control
  • Order accuracy
  • Task prioritization

Timeline

Server

IHOP
10.2018 - 12.2020

Counselor

Cornerstone Christian Counseling
06.2014 - 05.2016

Bachelor of Arts - Pastoral Counseling

Cornerstone University

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