Bladiluis Vazquez
McKinney,TX
Summary
Dynamic professional with a proven track record, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff training, achieving departmental goals. Skilled in complex problem-solving and relationship building, fostering a collaborative environment that drives performance and satisfaction.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
10
10
years of professional experience
Work History
Manager, Bilingual Customer Service
Synchrony
05.2024 - Current
- Led team to optimize operational workflows, enhancing productivity and efficiency.
- Developed and implemented training programs to improve staff performance and skillsets.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Coordinated cross-departmental projects, ensuring alignment with strategic objectives and timelines.
- Streamlined communication processes within teams, enhancing collaboration and project outcomes.
- Oversaw budget management, ensuring resource allocation aligned with organizational goals.
- Conducted regular assessments of operational procedures, driving improvements in service delivery standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Corporate Consumer Relations
Synchrony
10.2023 - 05.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed corporate client relationships, ensuring satisfaction and retention through proactive communication.
- Developed strategic account plans to align client needs with company offerings, enhancing service delivery.
- Analyzed market trends and customer feedback to identify opportunities for account growth and improvement.
- Prepared detailed reports on account performance, contributing insights for executive decision-making processes.
- Utilized CRM software to track interactions and maintain comprehensive client records, improving data accuracy.
Specialist, Bilingual Specialty Services
Synchrony
11.2021 - 10.2023
- Analyzed complex disputes, identifying root causes and proposing effective resolutions.
- Reviewed documentation and evidence to assess the validity of disputes.
- Streamlined dispute resolution processes, enhancing overall efficiency and accuracy.
- Trained new team members on best practices for dispute analysis and resolution protocols.
- Monitored trends in disputes to identify areas for potential improvement in services.
- Implemented feedback mechanisms to gather insights from customers post-resolution process.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Adhered to department processes, procedures and goal expectations for case investigations.
Filed Sales to Operational Manager
B&B Systems
12.2017 - 08.2021
- Streamlined operations by implementing process improvements that increased efficiency across multiple departments.
- Led cross-functional teams to enhance workflow and ensure timely project completion.
- Developed and monitored key performance indicators to assess operational effectiveness and identify areas for improvement.
- Mentored junior staff on best practices in operational procedures, fostering a culture of continuous learning.
- Coordinated resource allocation to optimize productivity and minimize downtime in daily operations.
- Analyzed operational data to drive strategic decisions that improved service delivery timelines.
- Facilitated training sessions on new systems and tools, enhancing team proficiency and reducing onboarding time.
- Collaborated with management to establish standard operating procedures that ensured compliance with industry regulations.
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
General Manager
Target
11.2019 - 12.2020
- Oversaw daily operations, ensuring efficiency in workflow and resource allocation.
- Developed strategic plans to enhance overall business performance and customer satisfaction.
- Implemented process improvements that streamlined operations and reduced costs.
- Led cross-functional teams to achieve operational goals and drive project success.
- Mentored junior staff, promoting professional development and enhancing team capabilities.
Sales Associate
The Home Depot Inc
08.2015 - 12.2017
- Developed strong customer relationships through effective communication and product knowledge.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new sales associates on best practices and company policies to enhance team performance.
- Implemented visual merchandising strategies to improve product visibility and drive sales.
Education
No Degree - Business Administration
Community College of Philadelphia
Philadelphia, PABachelor of Science - Finance
University of Arizona
Tucson, AZ09-2026
High School Diploma -
FCBS
Guayma, Puerto Rico05-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager, Bilingual Customer Service
Synchrony
05.2024 - Current
Corporate Consumer Relations
Synchrony
10.2023 - 05.2024
Specialist, Bilingual Specialty Services
Synchrony
11.2021 - 10.2023
General Manager
Target
11.2019 - 12.2020
Filed Sales to Operational Manager
B&B Systems
12.2017 - 08.2021
Sales Associate
The Home Depot Inc
08.2015 - 12.2017
No Degree - Business Administration
Community College of Philadelphia
Bachelor of Science - Finance
University of Arizona
High School Diploma -
FCBS
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