Bladimir Garcia
Phoenix,AZ
Summary
Dynamic customer service professional with experience at Caremark LLC, excelling in active listening and critical thinking. Proven track record of enhancing customer satisfaction through effective problem resolution and process improvements. Bilingual and adaptable, I consistently prioritize tasks to meet performance metrics while fostering teamwork and maintaining attention to detail.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Caremark LLC
06.2023 - 08.2025
- Assisted customers in filling prescription and provided status of the orders processing within mail order
- Updated members profile making sure we always had updated info
- Educated members with questions and new changes to their plan
- Placed overrides in order to allow members to fill medications
- Open cases when necessary to make sure all calls are first call resolution
- Educated customers on product features and troubleshooting techniques, improving user satisfaction
- Documented customer feedback to identify trends and inform service improvements.
- Managed customer inquiries through multiple channels, maintaining service consistency.
- Identified recurring issues and suggested actionable solutions to management for process improvement.
- Facilitated communication between departments to resolve customer issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Delivery Driver
Amazon
06.2022 - 03.2023
- Executed timely package deliveries, consistently maintaining high standards of service.
- Navigated diverse neighborhoods, adapting to varying traffic conditions and road layouts.
- Conducted routine vehicle inspections to ensure optimal performance and safety compliance.
- Maintained accurate documentation of deliveries, ensuring proper package tracking.
- Enhanced route efficiency by leveraging GPS technology and local traffic updates.
- Communicated effectively with customers to confirm delivery details and address concerns.
- Resolved delivery issues promptly, maintaining customer satisfaction and loyalty.
- Prioritized deliveries based on urgency, ensuring timely fulfillment of customer needs.
Selector/Order Picker
Willie Itule Produce
05.2020 - 04.2022
- Executed precise order picking to ensure timely delivery of fresh produce to customers.
- Operated forklifts and pallet jacks to efficiently transport inventory within the warehouse.
- Collaborated with team members to maintain organization and cleanliness in the storage areas.
- Identified and reported discrepancies in inventory to improve accuracy and reduce errors.
- Utilized handheld scanners to track inventory movements and ensure accurate order fulfillment.
- Implemented efficient labeling practices to streamline product identification and retrieval.
- Monitored temperature controls for perishable items to ensure product freshness.
- Participated in regular safety drills to uphold a safe working environment for all staff.
- Fulfilled special order requests by locating and packaging unique items for customers.
- Moved loads of up to 50 pounds using forklifts and other lift equipment.
- Consistently met or exceeded daily performance metrics by prioritizing tasks and managing time effectively.
Education
High School Diploma -
Humanities And Sciences
432 E Southern Ave Phoenix Az 85040Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Bilingual
- Efficient
- Professional phone etiquette and computer skills
- Time management
- Attention to detail
- Teamwork
- Critical thinking
- Adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Drivers License
Drivers License
Timeline
Customer Service Representative
Caremark LLC
06.2023 - 08.2025
Delivery Driver
Amazon
06.2022 - 03.2023
Selector/Order Picker
Willie Itule Produce
05.2020 - 04.2022
High School Diploma -
Humanities And Sciences