Bladimir Segovia
Germantown,United States
Summary
Dedicated Assistant Property Manager enthusiastic about persons of all paths of life and familiar with creating successful resident retention programs. Knowledgeable in Microsoft Office, CRM, Yardi and Realpage. Successful career history comprising more than 6 years. Offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with ownership, colleagues, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
ELME Communities
05.2018 - 12.2023
- Greet and assist over 30 community residents and visitors via phone, email or in person per day.
- Maintain resident occupancy above 95%.
- Provided assistance with rental applications and renewal contracts.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and efficiently directly or by coordinating with maintenance team.
- Completed final move-in and move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Escalated major issues to regional and property manager for immediate remediation.
- Processed security deposit refunds.
- Associated in resident events
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
Leasing Consultant
The Monterrey
04.2017 - 05.2018
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Maximized rental income while minimizing expenses through effective planning and control.
Education
High School Diploma -
Watkins Mill High School
Gaithersburg, MD06.2007
Skills
- Microsoft Office, Yardi, CRM and Realpage
- Telephone and Email Etiquette
- Onsite Tours
- Business Processes and Procedures
- Rent collection
- Fair housing regulations
- Data Entry
- Tenant Eligibility Determination
- Disturbance Handling
- Demonstrating and Leasing of homes
Timeline
Assistant Property Manager
ELME Communities
05.2018 - 12.2023
Leasing Consultant
The Monterrey
04.2017 - 05.2018
High School Diploma -
Watkins Mill High School
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