Anthony Void
Marysville,WA
Summary
Professional hospitality expert with proven track record in ensuring accurate financial records and exceptional guest satisfaction. Skilled in front desk operations, problem management, and resolving guest inquiries efficiently. A strong team player with focus on collaboration and adaptability, ensuring smooth night operations. Reliable in maintaining compliance with hotel policies and delivering consistent results to meet and exceed any expectations set.
Overview
6
6
years of professional experience
Work History
Finance Specialist
Tulalip Tribes Of Washington
08.2024 - Current
- Provided accurate financial forecasts for management, aiding in strategic decision making.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Prepared and determined content for financial and business metric reporting.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
Front Desk Supervisor (Dual Rated)
Tulalip Resort & Casino
10.2023 - 08.2024
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Attended staff meetings and brought issues to attention of upper management.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Interceded between employees during arguments and diffused tense situations.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
- Improved efficiency in night shift tasks by implementing time management strategies for staff assignments and project completion.
- Increased accuracy in billing process by thoroughly reviewing invoices for errors before finalizing charges to guest accounts.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Stored guest valuables in safe and individual boxes for security.
Back Office Agent 2 (Dual Rated)
Tulalip Resort & Casino
10.2022 - 08.2024
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
- Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
- Delivered personalized services to VIP guests, ensuring they received top-notch accommodations during their stay.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
Front Desk Agent
Tulalip Resort & Casino
01.2022 - 04.2024
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
- Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
- Proven ability to learn quickly and adapt to new situations or job tools.
- Introduced customers to resort amenities with a pleasant and helpful demeanor.
Food Attendant
Quil Ceda Creek Casino
02.2021 - 01.2022
- Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
- Adhered closely to food safety standards and restaurant sanitation regulations.
- Collaborated with kitchen staff to ensure accurate order fulfillment and seamless communication between departments.
- Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
- Contributed positively to the overall team dynamic by offering support and assistance when needed to ensure smooth workflow across all areas of the restaurant.
- Demonstrated flexibility by adapting quickly to changing menu offerings, special requests, or dietary restrictions from customers.
- Delivered food to guest tables with timeliness and efficiency.
- Processed sales transactions using POS system.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Set up and broke down food service lines quickly to maintain service flow.
Call Center Representative
Gene Juarez Salons & Spas
10.2019 - 06.2020
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Home Department PIC
Fred Meyer
03.2019 - 10.2019
- Assisted in inventory management and restocking to ensure product availability for the following day's sales.
- Supported team members in daily tasks, fostering a collaborative work environment during closing hours.
- Prepared detailed nightly reports for management review, highlighting any discrepancies or notable events that occurred during the shift.
- Adhered to safety protocols while operating equipment for cleaning or restocking purposes, maintaining a safe work environment for all employees.
- Monitored store equipment and systems, reporting any malfunctions or issues promptly to management for timely resolution.
- Streamlined end-of-day processes for improved efficiency and time management.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Conduct searches to find needed information, using such sources as the Internet.
- Establish work procedures and schedules and keep track of the daily work of clerical staff.
- Exchange merchandise for customers and/or accept returns.
- Clean shelves, counters, and tables.
- Ticket, arrange, and display merchandise to promote sales.
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
- Close cash registers, perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits/safe drops.
- Place special orders or call other stores to find desired items.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
Associate of Arts - Business Management - Direct Transfer Agreement
Edmonds Community College
Lynnwood, WA06.2026
High School Diploma -
Edmonds Community College
Lynnwood, WA06.2020
Skills
- Time Management
- Data Extraction from Accounting systems
- Scheduling and Planning for Individuals or a Team
- Cash control and Bank Reconciliation
- Conflict and Complaint Management
- Daily Reporting and Documentation
- Customer Service
- Customer and Employee Confidentiality
- Financial auditing
- Attention to detail
Timeline
Finance Specialist
Tulalip Tribes Of Washington
08.2024 - Current
Front Desk Supervisor (Dual Rated)
Tulalip Resort & Casino
10.2023 - 08.2024
Back Office Agent 2 (Dual Rated)
Tulalip Resort & Casino
10.2022 - 08.2024
Front Desk Agent
Tulalip Resort & Casino
01.2022 - 04.2024
Food Attendant
Quil Ceda Creek Casino
02.2021 - 01.2022
Call Center Representative
Gene Juarez Salons & Spas
10.2019 - 06.2020
Home Department PIC
Fred Meyer
03.2019 - 10.2019
Associate of Arts - Business Management - Direct Transfer Agreement
Edmonds Community College
High School Diploma -
Edmonds Community College
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