Blaine Carter

IT Systems Administrator

Fidelity Information Services, FIS

07.2010 - Current

Diagnosed and resolved hardware and software issues.
Monitored networks and network devices to resolve technical problems quickly.
Planned and implemented upgrades to system hardware and software.
Resolved issues and escalated problems with knowledgeable support and quality service.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Researched and recommended new technologies and strategies for improving system performance.
Diagnosed and executed resolution for network and server issues.
Devised scripts and automation tools to improve system efficiency.
Led server infrastructure development, quality assurance, staging and production systems.
Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Responsible for project updates for server builds (OS -ORT) daily to ensure upper management and clients are fully informed on where their projects stand at any given time within the build process.
Fully trained in the following ticketing systems: ServiceNow and CMS.
Worked daily with excel spreadsheets and many other Microsoft office tools designed to organize and track build projects and metrics for upper level management to review.
Carried out numerous hardware updates (RAM, NIC cards, hard drive upgrades, etc) in a physical datacenter location.
Responsible for upgrading firmware and configuring ILO IP's on physical server builds to ensure remote access.
Responsible for project management on numerous open build tickets assigned to my queue in ServiceNow ranging from Windows-RHEL-ESX-Appliance build outs.
Updated and maintained Golden Templates for all of our VM builds that have to be copied to external HD's and shipped to each datacenter location in the US to be imported into the designated Virtual Center.
Updated and specified all of my work hours in PlanView, in order to maintain company compliance.
Regularly completed company compliance courses in RegulatoryUniversity.
Reviewed and reported any vulnerabilities listed in a security scan reports during the build phase and worked to find resolutions to those vulnerabilities.
Reviewed and audited build documents delivered and approved by the architecture team to ensure all build details are present and aline with company standard.
Developed and documented Deployment team policies, procedures and standards for the entire Deployment team's build process.
Organized and led multiple weekly meetings to ensure my group is current on all projects and clients are up to speed on the delivery of their product.
Managed a variety of installs on each build that came down the line including: SQL, WebSphere, Harvest, Control-M and a wide variety of security tools that were standard installs for each project.