Blaine Dutrow
Customer Service And Sales Representative
Terre Haute,IN
Summary
Self-motivated, driven, professional with a diverse background in sales and custom-service related careers. Comfortable working with people in person or by phone. Committed to building customer loyalty by providing above-average customer service. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Results CX
12.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Warehouse Selector
B & B Foods Inc.
09.2019 - 07.2022
- Prepared orders by pulling product from warehouse, placing neatly onto pallets in a timely manner to meet production.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated equipment such as pallet jacks, fork lifts, and reach trucks to restock and move product when necessary.
Commissioned Sales Representative
Cellular Sales Of Knoxville
05.2018 - 05.2022
- Developed new customer and business accounts.
- Built relationships with customers and businesses to promote long term business growth.
- Completed weekly outbound calls, up to 150 calls per week.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Some College (No Degree) - General Studies
Indiana State University
Terre Haute, IN 05.2001 -
High School Diploma -
West Vigo High School
08.2009 - 06.2013
Skills
Resourceful
Salesforce
Goal-driven
Detail-oriented
Call center experience
Customer Service
Customer Support
Client Education
Insurance knowledge
Member account management
Healthcare knowledge
Computer Skills
Timeline
Member Service Representative
Results CX
12.2022 - Current
Warehouse Selector
B & B Foods Inc.
09.2019 - 07.2022
Commissioned Sales Representative
Cellular Sales Of Knoxville
05.2018 - 05.2022
High School Diploma -
West Vigo High School
08.2009 - 06.2013
Some College (No Degree) - General Studies
Indiana State University
05.2001 -
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