Blaine Gonsalves
West Wareham,MA
Summary
Dynamic team worker with a proven track record in operational efficiency. Fosters a positive work environment and achieves measurable results. Brings a consistent positive attitude with a reputation for dependability in attendance and effort. Highly adaptable with an ability to adjust quickly to changing priorities.
Overview
7
7
years of professional experience
Work History
Leadership Team Member
Walgreens
Wareham, MA
07.2024 - 05.2026
- Customer Engagement: greeting & assisting; upselling; surveys
- Product Knowledge
- Problem Solving: customer complaints; returns
- Point of Sale (POS) Transactions: processing payments; communicating promos; bagging
- Store Maintenance & Merchandising: stocking shelves; facing/zoning; inventory; outdates; planograms; operating store handheld scanners
- Loss Prevention: monitoring for theft; employee bag checks; POS fraud; phone scams; safety compliance
- Financial Responsibility: balancing multiple tills; dropping deposits; safe counts; ordering change
Operations Manager
CVS
Bourne, MA
09.2022 - 07.2024
- Team Leadership: recruitment & training; scheduling; performance management
- Operational Functions: inventory control (shrink,scan outs, disposing damages); deliveries from vendors & distribution centers (DC); ensure compliance under store safety & policy guidelines
- Merchandising & Maintenance: planograms; monthly vendor receivable/payable balancing; display setups; clean store; repairs; ensuring all equipment is functioning; following standards & practices (SOP)
- Financial Management: sale targets; budgeting; handling cash deposits; balancing multiple tills
- Customer Experience: conflict resolution; customer engagement; feedback/surveys
- Loss Prevention: minimize shrink (theft, damages, admin errors)
Assistant Store Manager
Dollar General
East Wareham, MA
04.2019 - 09.2022
- Leadership & Management: ensuring tasks are completed efficiently; training; opening & closing store; delegation; ensuring the team is compliant with SOP & OSHA regulations
- Operations & Merchandising: unloading trucks; stockroom organization; planograms; stocking & recovery; cycle counts; scan outs; logging & disposing damages &/or expired items; store cleanliness & safety inside/outside of store
- Financial management: cash handling by balancing tills; safe drops; bank deposits
- Customer Service: handling customer complaints; ensuring a fast & friendly checkout process; knowing my inventory
- Loss Prevention: minimize shrink (theft, damage, & admin errors)
Education
Marketing & Advertising
Bristol Community College
New Bedford, MAHigh School Diploma -
New Bedford High School
New Bedford, MA06-2002
Skills
- Flexibility
- Being able to pivot
- Positive attitude
- Clear communicator
- Active listener
- Patient
- Reliable
- 80/20 rule
- Problem Solver
- Versatile
Timeline
Leadership Team Member
Walgreens
07.2024 - 05.2026
Operations Manager
CVS
09.2022 - 07.2024
Assistant Store Manager
Dollar General
04.2019 - 09.2022
Marketing & Advertising
Bristol Community College
High School Diploma -
New Bedford High School