Austin Johnson
Branson,AR
Summary
Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Serving helped with experience in being quick and efficient while also assisting other coworkers and consumers at Nike. Seasoned Retail Team Member committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Athlete
Nike
03.2022 - Current
- Move product from stockroom to sales floor
- Process new product
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
SERVER
KEETER CENTER
07.2019 - 12.2021
- Processed payments as credit card transactions, gift cards, or cash transactions
- Followed safety, sanitization, and food handling guidelines
- Served tables according to service standards in a prompt fashion
- Memorized menu additions, changes, and limited offerings
- Adhered and cared for any allergies while answering questions that they may have about how we handle their allergies
- Entered orders into computer system to coordinate with kitchen staff
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Explained details of new menu items, seasonal, and daily specials
- Trained new servers in company policies, guest service standards, and best practices
- Served food and beverages promptly with focused attention to customer needs.
SERVER ASSISTANT
KEETER CENTER
07.2019 - 08.2019
- Helped keep dining area customer-ready with expert table bussing and resetting
- Assisted with planned events and parties by relocating and rearranging restaurant and banquet furnishings
- Maintained cleanliness in all areas, including counters, stations, and storeroom
- Minimized service delays by keeping beverage and supply stations well-stocked
- Backed up hosts/hostess with swift bussing and table resetting for new guests
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Education
SPEECH COMMUNICATION - broadcast news writing
COLLEGE OF THE OZARKS
Hollister, MO12.2021
Skills
- Communication
- Critical thinking
- Problem-solving
- Customer Relationship Building
- Store operations
- Merchandise Display
- Employee Coaching
- Teamwork and Collaboration
- Customer Service
- Time Management
- Reliable and Responsible
- Problem-solving abilities
- Team Cooperation
Accomplishments
- Achieved Employee of the month.
- Achieved Employee of the quarter.
- Achieved Employee of the year.
- Achieved goal of not only growing myself but also helping to grow the business with training of new employees.
Personal Information
Gender: Male
Additional Information
References
Manager for Nike
Michael Hall-(417)-294-5152
Manger for Nike
Landon Holloway-(417)-239-9076
Coworker/ Personal
Preston Bailey-(417)-554-1101
Manager for Nike
Blaine Hansen(417)-527-0462
Timeline
Athlete
Nike
03.2022 - Current
SERVER
KEETER CENTER
07.2019 - 12.2021
SERVER ASSISTANT
KEETER CENTER
07.2019 - 08.2019
SPEECH COMMUNICATION - broadcast news writing
COLLEGE OF THE OZARKS