Blaine Johnson
Seligman,AZ
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Point Of Sale processes and working in 24/7 uptime environment.
Overview
7
7
years of professional experience
Work History
Integration Support Specialist
DoorDash
09.2021 - Current
- Responded to merchant inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Communicated with merchants to verify roots and causes of computer problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Troubleshot software and network issues to identify and rectify discrepancies.
Hybrid Tier 1/Tier 3 Technical Support Representative
DoorDash
03.2021 - 09.2021
- Assisted merchants by answering questions and responding to inquiries.
- Helped large volume of merchants every day with positive attitude and focus on customer satisfaction.
- Entered customer information into Salesforce to document and organize client records. Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Tier 1 Technical Support Representative
Aerotek
11.2020 - 03.2021
- Contingent worker at DoorDash
- Responded to customer inquiries and provided technical assistance over phone and email.
- Broke down and evaluated user problems, using personal expertise, and asking probing questions.
- Researched and identified solutions to technical problems with respect to live order issues, login issues, security verification of merchants.
Transportation Specialist
Self Employed
12.2016 - 11.2020
- Parked vehicles at loading areas so passengers could board.
- Worked with service providers to resolve issues
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
- Maintained operations in compliance with Total Transportstion regulations.
- Identified appropriate travel routes in accordance with applicable traffic laws, regulations, protocols, and guidelines.
Education
MBA - Strategic Innovation
Ottawa University
Ottawa, KS12.2020
Bachelor of Science - Data Science
Ottawa University
Ottawa, KS12.2018
Skills
- Customer Relations
- Process Improvement
- Quality Assurance
- Root Cause Analysis
- Communication
- Critical Thinking
- Analytical Skills
- Problem Solving
- Teamwork
- Training New Hires
Timeline
Integration Support Specialist
DoorDash
09.2021 - Current
Hybrid Tier 1/Tier 3 Technical Support Representative
DoorDash
03.2021 - 09.2021
Tier 1 Technical Support Representative
Aerotek
11.2020 - 03.2021
Transportation Specialist
Self Employed
12.2016 - 11.2020
MBA - Strategic Innovation
Ottawa University
Bachelor of Science - Data Science
Ottawa University
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