Blaine Kendall
Delran,New Jersey
Summary
Dynamic business development professional with over four years of experience, recognized for a strong track record in account management, policy administration, and delivering exceptional client service. Expertise in leading teams to resolve complex service challenges, managing the buying process efficiently, and ensuring data accuracy across multiple platforms. Proficient in balancing competing priorities while maintaining compliance and enhancing client retention through proactive communication and tailored solutions. Committed to fostering continuous improvement, operational excellence, and upholding the highest standards of integrity and leadership in every endeavor.
Overview
6
6
years of professional experience
Work History
Strategic Account Manager
Parts Life, Inc.
08.2022 - Current
- Managed and expanded a portfolio of new and existing clients within the Sea and Undersea domain, driving account growth and long-term business opportunities.
- Closed over $2 million in sales with U.S. Navy programs and original equipment manufacturers (OEMs), aligning solutions with defense and maritime needs.
- Developed and implemented strategic customer retention plans for at-risk accounts, improving satisfaction and renewal rates.
- Led customer engagement activities, including on-site tours and tailored presentations, showcasing company capabilities and fostering trust.
- Scheduled and conducted regular capability briefings and technical presentations to prospective and existing clients, ensuring alignment with mission-critical objectives.
- Consistently met or exceeded performance targets for client outreach, call volumes, and in-person visits, contributing to pipeline growth and brand visibility.
Director of Marketing
My Orthodontist
04.2021 - 08.2022
- Executed business-to-business (B2B) referral marketing strategies across five sales territories, driving lead generation and regional growth.
- Secured new referral sources through targeted outreach, relationship-building, and strategic partnership development.
- Spearheaded business-to-consumer (B2C) marketing efforts by planning and participating in community events to increase local engagement and brand visibility.
- Developed and delivered weekly and monthly marketing performance reports to the management team, offering data-driven insights and campaign recommendations.
- Served as the public relations lead for South New Jersey and Pennsylvania regions, ensuring consistent brand messaging and positive media representation.
- Enhanced brand awareness and generated qualified leads by managing and executing internal and external marketing campaigns and cross-functional programs.
Loan Advisor
Freedom Mortgage
09.2020 - 03.2021
- Originated and processed FHA and VA streamline refinance loans, ensuring compliance with regulatory guidelines and internal lending policies.
- Maintained an active pipeline of refinance clients while meeting or exceeding monthly loan funding targets.
- Educated clients on refinance options to reduce interest rates, shorten loan terms, and improve overall financial outcomes.
Strategic Project Associate/Sales Rep
Transit Systems Inc
06.2019 - 08.2020
- Served as Live Chat Operations Manager, overseeing customer engagement across digital platforms and ensuring timely, high-quality responses to inquiries.
- Managed and optimized the company’s Facebook page, including content scheduling, audience engagement, and paid advertising campaigns to drive brand awareness and lead generation.
- Purchased and organized customer-facing collateral and marketing materials, ensuring alignment with brand standards and timely distribution.
- Supported day-to-day business operations, collaborating with cross-functional teams to streamline processes, improve workflows, and meet organizational goals.
- Designed and maintained website pages and user guides using the company’s proprietary content management system (CMS), enhancing user experience and resource accessibility.
- Contributed to marketing and operational strategy by analyzing performance metrics and providing recommendations for continuous improvement.
Education
Bachelor of Science - Communications
Indiana University of Pennsylvania
Indiana, PA05.2019
Skills
- Account Management and Client Servicing
- Internal and External Stakeholder Communication
- Operational Support
- Customer Retention Strategies
- Client Relationship Development and Management
- Strong Attention to Detail and Accuracy
- Program and Project Coordination
- CRM software proficiency
- Pipeline management
- Sales strategy development
- High-Volume Data Entry and Data Integrity
Timeline
Strategic Account Manager
Parts Life, Inc.
08.2022 - Current
Director of Marketing
My Orthodontist
04.2021 - 08.2022
Loan Advisor
Freedom Mortgage
09.2020 - 03.2021
Strategic Project Associate/Sales Rep
Transit Systems Inc
06.2019 - 08.2020
Bachelor of Science - Communications
Indiana University of Pennsylvania