Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blaine Miller

Olathe,KS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

JCPenney Call Center
10.2018 - 07.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded proactively and positively to rapid change.

Help Desk Support Technician

ISPN
07.2018 - 09.2018
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Managed at least 30 calls per day.

Project Coordinator

Home Goods
01.2017 - 03.2017
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Managed over 30 calls per day as required but went over that requirement to increase sales numbers.

Sales Floor Associate

BURLINGTON COAT FACTORY, INC
10.2012 - 12.2012
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Education

Associate of Applied Science - Computer Science

Johnson County Community College
Overland Park, KS
07.2016

Skills

  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Call Transfers

Timeline

Customer Service Representative

JCPenney Call Center
10.2018 - 07.2019

Help Desk Support Technician

ISPN
07.2018 - 09.2018

Project Coordinator

Home Goods
01.2017 - 03.2017

Sales Floor Associate

BURLINGTON COAT FACTORY, INC
10.2012 - 12.2012

Associate of Applied Science - Computer Science

Johnson County Community College

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Blaine Miller