Blaine Roland
Walton,United States
Summary
With a robust background in sales, communication, and team leadership, I've consistently achieved goals, boosted profitability, and driven the sales cycle. I specialize in harnessing buyer psychology to exceed company goals, adeptly managing sales pipelines, and pinpointing avenues for growth. I excel in guiding teams to exceed expectations, emphasizing both passion and method. As a seasoned leader, I prioritize elevating sales performance and implementing strategies for customer retention and acquisition. Driven by a passion for results and commitment to excellence, I'm eager to contribute to your organization's success.
Overview
11
11
years of professional experience
Work History
Director of Sales & People Development
Spartan Plumbing
Centerville, OH
11.2023 - 04.2024
- Enhanced employee engagement, fostering a positive work culture that boosted performance in sales, communication, and productivity.
- Assisted in developing long-term strategic objectives for the organization's overall success.
- Established robust customer service, sales, and service processes and policies, ensuring consistency and excellence in customer interactions while optimizing operational efficiency.
- Provided hands-on coaching and guidance as a call-by-call coach for all field staff, leveraging ride-alongs 5-7 times a week to provide personalized support and mentorship.
- Maintained up-to-date knowledge of industry advancements and emerging technologies, including Whale, Rilla Voice, and Avoca Ai, driving organizational adaptation and competitive advantage through informed decision-making and strategic implementation.
- Facilitated weekly staff meetings and conducted comprehensive sales coaching and training sessions on a regular basis.
- Drafted creative sales and marketing materials such as brochures, flyers and presentations.
Sales Director
Kyzar Air Conditioning
West Palm Beach, FL
08.2023 - 11.2023
- Instrumental in driving company growth through effective sales process management, optimizing distribution channels, and implementing innovative sales techniques.
- Fostered enduring customer relationships through personalized engagement strategies and proactive customer relationship management initiatives.
- Played a pivotal role in staff development and empowerment through comprehensive training and coaching programs, enhancing team performance and productivity.
- Contributed to the establishment of robust processes and policies, fostering organizational cohesion and adherence to industry best practices.
- Utilizing ride-alongs five to seven times a week to offer personalized support and mentorship.
Comfort Consultant
Schneller & Knochelmann
Covington, KY
12.2022 - 04.2023
- Provided detailed product information to clients, including features and benefits of different products.
- Assisted customers in selecting the best comfort solutions for their homes and businesses.
- Created customized plans that matched each customer's individual needs.
- Developed strategies to increase customer satisfaction with the company's services.
Sales Manager
Schneller & Knochelmann
Covington, KY
09.2021 - 11.2022
- Managed the daily operations of the sales department, overseeing a team of up to ten sales representatives and providing leadership, guidance, and coaching to ensure their success.
- Established and executed sales strategies, aligning with company goals and objectives, which led to a 25% increase in sales revenue within the inaugural year.
- Oversaw sales staff and provided guidance on their professional development and productivity, utilizing personalized leadership techniques.
- Dedicated to implementing structured 100-Day Plans and conducting weekly one-on-one meetings with each sales team member.
- Extensive research and knowledge in consumer psychology that I applied in the real world by developing modern methods and techniques for best practices.
- I was personally trained by Russ Horrocks, a sales trainer and board member for EGIA, as well as the co-founder of Flow Odyssey.
Sales Manager
Harbor freight
Alexandria
09.2020 - 09.2021
- Successfully managed a sales team of 10+ people to meet and achieve sales goals
- Developed and implemented sales plans to expand customer base and increase customer retention
- Presented sales, revenue, and expenses reports to management teams
- Researched competition and developed strategies to stand out as a company against competitors
- Monitored the performance of sales team members and worked to increase team morale and motivation.
Sales Manager
Staples
Florence
11.2019 - 08.2020
- Provided excellent customer service at all times
- Checked prices and promotional rates for customers
- Answered customer questions and concerns to the best of my ability
- Helped to increase customer retention by striving to create wonderful customer experiences.
Sales Manager
Office Depot
Florence
01.2018 - 11.2019
- Ability to drive customer satisfaction levels and provide effective training to associates so we could enhance the customer experience
- Maintained the growth of total sales, services, increasing foot traffic and client/customer retention
- Provide guidance and direction to my employees and facilitate consistent ongoing training to make sure everyone follows our company's business model.
Merchandising Team Captain
Home Depot
Florence
04.2013 - 01.2018
- Received numerous recognition awards for efficiency and leadership
- Leading team exercises in safety every day and training new employees, in order to follow all company and OSHA regulations
- Given insight to how a large company is ran and the essential characteristics required of its employees
- Ability to build and take displays down as needed, work inventory, multitask at a fast and efficient pace
- Team leader providing guidance and structure to help my team achieve our goals by instilling the best practices.
Education
Business Planning Workshop -
Nexstar
Nashville, TN11.2023
Sales Management & Leadership
EGIA
Online01-2022
Sales Management & Coordination -
Nexstar
Saint Paul, MN12.2021
Still in Progress (Psychology) -
Northern Kentucky University
05.2014
High School Diploma -
Dixie Heights High School
05.2010
Skills
- Individualized Leadership
- Team Building and Management
- Customer Service, Experience and Satisfaction
- Critical Thinking and Innovative Problem Solving
- Effective Time Management and Organization
- Sales Management, Training and Coaching Skills
- Business Development Strategies and lead generation
- Industry Knowledge with Constant Growth
- Active Listening and Interpersonal Communication Skills
- Human Behavior and Consumer Psychology
- Sales Process and Implementation
- Leading with Gratitude
- KPI and Success Driven Goals
- Employee Recruitment & Retention
- Analyze sales data and statistics
Title
Sales and People Development Coach
Accomplishments
- Consistent proven sales by consistently staying in the top 10 stores within the company while achieving a 9 month stint of being #1 as a brand new location.
- Achieved Sales Manager of the year & Top Sales Manager in the region awards
- Consistent proven sales by consistently staying #1 within our district and top 100 in the region.
Details
Experienced and self-motivated sales professional with a performance background overseeing and improving sales figures, revenue growth and building high performing sales teams. Bringing forth a proven track record of working collaboratively with sales teams to achieve goals, escalate profitability, and advance the sales cycle of the company. Skilled in developing and executing sales techniques (Buyers psychology) that meet or exceed company goals and objectives. Adept at managing sales pipelines, analyzing market trends, and identifying new business opportunities. Proven ability guiding team members to success by helping them discover their true potential and exceed positional expectations by not just loving what they do, but more importantly, the way they do it. Qualified team leader with the ability to increase sales and develop strategies to retain and create new customers while achieving operational excellence.
References
- Russ Horrocks, EGIA, rhorrocks71@gmail.com, 603-732-8100
- Chad Fussinger, Wingate Plumbing, Heating & Cooling, gwilm@lolaco.org, 859-630-5292
- Matt Garcia, Harbor Freight, 818-307-5712
Hobbies and Interests
- Writing
- Games
- Making Music
- Marketing
- Sports
- Travel
- Art
- Reading
Affiliations
- Creative Writing (Novels, Sales & Business Materials)
- Writing & Creating Music
- Creative Art & Design (Drawing, Digital Software)
- Reading & Learning
Websites
Timeline
Director of Sales & People Development
Spartan Plumbing
11.2023 - 04.2024
Sales Director
Kyzar Air Conditioning
08.2023 - 11.2023
Comfort Consultant
Schneller & Knochelmann
12.2022 - 04.2023
Sales Manager
Schneller & Knochelmann
09.2021 - 11.2022
Sales Manager
Harbor freight
09.2020 - 09.2021
Sales Manager
Staples
11.2019 - 08.2020
Sales Manager
Office Depot
01.2018 - 11.2019
Merchandising Team Captain
Home Depot
04.2013 - 01.2018
Business Planning Workshop -
Nexstar
Sales Management & Leadership
EGIA
Sales Management & Coordination -
Nexstar
Still in Progress (Psychology) -
Northern Kentucky University
High School Diploma -
Dixie Heights High School
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