Blaine Sprinkle
Springville
Summary
Results-driven Operations Manager with over 30 years of leadership experience in competitive markets. Proven ability to manage teams of up to 60 employees, oversee budgets exceeding $15 million, and drive operational excellence in route management, customer service, facility and fleet maintenance, and contract negotiations. Adept at implementing safety initiatives, improving profit and loss performance, and fostering high-performing teams. Proficient in Microsoft Office Suite, CRM software, and industry-specific applications. Recognized with multiple sales and performance awards, including the President’s Club.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Area Manager
AmeriGas Propane
09.2014 - 04.2025
- As an Area Manager at AmeriGas Propane, I oversaw propane delivery operations, ensuring the highest standards of customer service while managing a robust annual revenue stream.
- My role included team leadership, fostering a collaborative environment to drive employee engagement and accountability.
- I implemented safety compliance measures and executed budget management strategies to optimize operational efficiency.
- Additionally, I facilitated contract negotiations to enhance service agreements with key accounts.
- Ensured timely propane delivery to over 10,000 residential, commercial, and national accounts, safeguarding substantial revenue streams.
- Promoted safety standards through regular training sessions, including Drive Cam debriefs and defensive driving techniques.
- Implemented and maintained cost control measures that significantly optimized fleet utilization across operations.
- Cultivated a team-oriented culture by enhancing employee engagement and supporting ongoing professional development.
- Successfully managed 10 individual districts in Northern and Central Indiana, driving operational excellence across the region.
Owner
BTS Sales and Design
01.2012 - 01.2020
- As the Owner of BTS Sales and Design from January 2012 to January 2020, I spearheaded the development of brand awareness strategies and implemented direct sales initiatives.
- This role involved budget management to maintain operations effectively, even while employed full-time.
- Additionally, I focused on enhancing customer service and fostering employee engagement within the organization.
- Successfully developed and executed brand awareness strategies that significantly increased market presence.
- Implemented direct sales initiatives, resulting in improved client relationships and repeat business.
- Led the design and sales of aftermarket music accessories, contributing to a diverse product portfolio.
Territory Manager
Baer Supply Company
08.2006 - 01.2012
- As a Territory Manager at Baer Supply Company, I was responsible for guiding team leadership efforts while effectively managing budget responsibilities.
- My role involved contract negotiations and ensuring high-quality customer service across the territory.
- I also focused on new account generation and renewal processes while addressing project specifications and problem resolution.
- I utilized tools such as Microsoft Office Suite and CRM software to enhance operational effectiveness.
- Spearheaded the generation of new accounts through strategic cold calling and direct mail campaigns.
- Successfully handled contract renewals, ensuring compliance and satisfaction with project specifications.
- Implemented effective budget management tactics that supported overall territory performance.
- Enhanced customer service initiatives, leading to improved client relationships and retention rates.
- Leveraged CRM software to streamline processes and track progress in contract negotiations and account management.
Owner
Sears Authorized Retail Dealer
01.2002 - 08.2006
- As the Owner of a Sears Authorized Retail Dealer, I was responsible for team leadership and ensuring exceptional customer service, driving the overall growth of the business.
- This role required effective budget management and contract negotiations to sustain operations and enhance profitability.
- I led a dedicated team, fostering employee engagement to deliver top-tier service.
- Through strategic planning and execution, I contributed to achieving operational excellence in a competitive retail environment.
- Successfully improved customer satisfaction scores through targeted training and development of team members.
- Implemented cost-saving measures that enhanced budget management without sacrificing service quality.
- Established strong relationships with vendors, streamlining contract negotiations for better pricing and terms.
- Developed a comprehensive employee engagement program that increased staff retention and performance.
General Manager
Cintas Corporation
10.2002 - 01.2006
- As General Manager at Cintas Corporation, I was responsible for providing team leadership and overseeing daily operations to ensure exceptional customer service.
- My role included budget management and optimizing route performance to enhance service delivery.
- I also actively led contract negotiations with suppliers, contributing to organizational efficiency and growth.
- Additionally, I focused on employee engagement initiatives to foster a motivated work environment.
- My leadership aimed at achieving operational excellence while maintaining high standards of quality and safety.
- Successfully supervised a team of over 60 employees, enhancing service delivery and ensuring exemplary performance through effective training and development.
- Implemented strategic budget management practices, resulting in streamlined operations and enhanced profitability.
- Led contract negotiations with suppliers, achieving favorable terms that contributed to improved financial outcomes.
- Developed and executed employee engagement strategies, significantly boosting team morale and retention rates.
- Championed customer service initiatives that elevated client satisfaction and reinforced loyalty to the brand.
Senior Service Manager
Van Dyne Crotty Corporation
09.1989 - 10.2002
- As a Senior Service Manager at Van Dyne Crotty Corporation, I oversaw critical functions including team leadership, budget management, and customer service.
- My role involved directing staffing and scheduling while fostering positive supplier relations and managing contract negotiations.
- I implemented training programs to improve employee engagement and enhance service efficiency.
- Additionally, I focused on customer retention efforts to drive overall organizational success.
- My commitment to operational excellence ensured the delivery of high-quality services.
- Led staffing and scheduling initiatives to optimize resource allocation and improve service delivery.
- Managed supplier relations and conducted contract negotiations to strengthen partnerships and ensure favorable terms.
- Developed and executed employee training programs that significantly improved service efficiency and team performance.
- Instituted customer retention strategies that effectively enhanced satisfaction and loyalty among clients.
- Utilized Microsoft Office Suite and CRM software to streamline operations and improve data management.
Education
Associate of Business Degree -
University of Phoenix
Skills
- Microsoft Office Suite
- CRM Software
- Data Management
- Training Programs
- Sales Techniques
- Team Leadership
- Budget Management
- Contract Negotiations
- Customer Service
- Operational Excellence
- Safety Compliance
- Employee Engagement
- Problem Resolution
- Client Retention
- Market Presence
Certification
Smith System driving certification
Timeline
Area Manager
AmeriGas Propane
09.2014 - 04.2025
Owner
BTS Sales and Design
01.2012 - 01.2020
Territory Manager
Baer Supply Company
08.2006 - 01.2012
General Manager
Cintas Corporation
10.2002 - 01.2006
Owner
Sears Authorized Retail Dealer
01.2002 - 08.2006
Senior Service Manager
Van Dyne Crotty Corporation
09.1989 - 10.2002
Associate of Business Degree -
University of Phoenix