Blair Andrews
Boonville ,IN
Summary
Dynamic Dental Assistant with expertise in infection control and patient education, honed at Newburgh Family Dental. Proven ability to enhance patient satisfaction through effective communication and chairside support. Skilled in digital X-ray proficiency and inventory management, contributing to a streamlined and efficient dental practice. Committed to continuous professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant
Newburgh Family Dental
Newburgh, IN
07.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Bartender Shift Manager
Acropolois
Evansville, IN
06.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Sales Manager
IN Prints
Boonville, IN
11.2020 - 07.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
Business Account Manager
AT&T Wireless (Spring Mobile)
Boonville, IN
01.2017 - 09.2020
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
- Established long-term strategic partnerships with key industry players, fostering mutually beneficial relationships.
- Developed new business strategies for revenue growth, leading to increased profits and market share.
- Delivered tailored presentations to prospective clients, showcasing products and services that addressed their unique needs.
- Designed customized sales proposals based on thorough analysis of client needs and expectations.
- Identified potential risks associated with client accounts, implementing mitigation strategies as needed.
- Optimized account management processes by incorporating data-driven insights into decision-making practices.
- Generated leads through targeted outreach efforts, expanding the company''s client base organically.
- Streamlined internal processes to enhance overall efficiency and productivity within the team.
- Implemented effective communication methods with clients, resulting in stronger relationships and improved retention rates.
- Strengthened brand reputation through consistent delivery of exceptional service experiences for all clients.
- Implemented organizational change initiatives that resulted in higher employee engagement levels.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Facilitated business by implementing practical networking techniques.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Education
Licensed Practical Nurse - Nursing
John A Logan College
Carterville, IL05.2010
NA - General
University of Southern Indiana
Evansville, INSkills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- Appointment scheduling
- Professionalism and etiquette
- Team collaboration
- Instrument sterilization techniques
- Patient scheduling
- Cross-training capabilities
- Infection control proficiency
- Treatment room breakdown
- Patient education
- Dental material handling
- Sanitation protocols
- Electronic charting
- Patient services
- Teeth cleaning assistance
- First aid training
- Inventory management
- Dental staff assistance
- Office administration duties
- Dental staff support
- Knowledgeable in Eaglesoft
- Complex Problem-solving
- Proficient in Eaglesoft
- Restorative dentistry support
- Continuing education commitment
- Clinical support
- Dental records
- Medical records management
- Data confidentiality measures
- Patient record maintenance
- Strong manual dexterity
- Emergency response preparedness
- Patient intake procedures
- Patient data gathering
- Dental office administration
- Office management
- HIPAA compliance
- Dental terminology
- OSHA regulations
- Chairside assistance
- Four-handed procedures
- Dental procedure preparation
- Stress management techniques
- Disinfecting rooms and equipment
- Oral health education
- Chair-side support
- Oral X-rays
- Patient records gathering
- Instrument preparation
- Exam room setups
- Strong writing and verbal skills
- Patient schedule management
- Infection control procedures
- Instrument selection
- Radiography safety
- Taking X-rays
- Teamwork and collaboration
- Customer service
- Certified in CPR/AED
- Disinfection and sterilization
- Instrument tray preparation
- Full mouth radiographs
- Treatment room preparation
- Instrument sterilization
- Personable communication
Certification
Coronal Polishing Certification
Fluoride Application Certification
Dental Radiology Liscense
Timeline
Dental Assistant
Newburgh Family Dental
07.2023 - Current
Bartender Shift Manager
Acropolois
06.2021 - Current
Sales Manager
IN Prints
11.2020 - 07.2023
Business Account Manager
AT&T Wireless (Spring Mobile)
01.2017 - 09.2020
Licensed Practical Nurse - Nursing
John A Logan College
NA - General
University of Southern Indiana