BLAIR BERNARD
La Verne,CA
Summary
Proven Operations Manager with a track record of enhancing team performance and management satisfaction at Fed Ex Ground. Skilled in a rapid pace environment while fostering team collaboration, to sort, and move packages in a timely manner. Quick learner at Whole Foods to unload, sort, inventory products sold. Restock products sold in preparation for the next business day. Consistently, demonstrated strong communication skills. Learned the nuance of motorcar sales. Skills included website vehicle descriptions and prices, deliveries, buying vehicles from an Auction, equipment operation, and the final customer Q&A.
Overview
8
8
years of professional experience
Work History
Grocery Stocker
Whole Foods Market Inc
04.2022 - 01.2024
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Operations Manager
Fed Ex Ground
03.2018 - 03.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Sales Associate
Nwafor Motorcar Enterprises
03.2016 - 09.2020
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
High School Diploma -
Claremont High School
Claremont, CA06-2016
Skills
- Sales support
- Friendly and personable
- Reliability and punctuality
- Team collaboration
- Efficient unloading
- Positive attitude
- Reading comprehension
- Willing to learn
- Quality control
- Pricing and signage updates
Timeline
Grocery Stocker
Whole Foods Market Inc
04.2022 - 01.2024
Operations Manager
Fed Ex Ground
03.2018 - 03.2022
Sales Associate
Nwafor Motorcar Enterprises
03.2016 - 09.2020
High School Diploma -
Claremont High School
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