Blair Blakey
Manassas,VA
Summary
Adept Program Analyst with a proven track record at the Defense Intelligence Agency, enhancing client satisfaction and operational efficiency by overhauling the PCS process. Expert in Microsoft Office Suite and leadership, I spearheaded training programs and facilitated over 1731 new hires in 2024, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Program Analyst
Defense Intelligence Agency
Washington D.C
10.2023 - Current
- Communicate clearly and consistently with clients regarding the Permanent Changes of Station (PCS) process, allowances travel vouchers, shipments and through briefings, email and phone
- Maintain strict approval timelines to ensure all orders are hand within 60 days of initial request
- Leverage professional network with Chief Financial Officer and National Security Agency overseas team to reduce claim pay disbursements, leading to higher client satisfaction and faster reimbursement claim payment timelines
- Work closely with the Office of Surgeon General, Office of Security, Office of Logistics and Chief Financial Officer to ensure all aspects of the Permanent Change of Station process are efficiently executed
- Provide individualized and solution-based customer service to resolve complex problems, expedite relocation, and allow DIA officers to focus more energy on the Agency mission with less stressors
- Executed 125+ PCS move within the first year as well as served on the Office of Human Resources Panel to onboard over 1731 new employees to the agency in 2024 an increase to over 400 new hires from 2023
- Providing technical expertise, and reassignment material to 200+ DIA officers /families in the worldwide transit
- Review and interpret Federal Travel Regulation and agency policy to advise deploying customers on Permanent Changes of Station (PCS) process
- Developed and executed comprehensive training plans for team members, enhancing their technical skills, productivity and performance
- Designed and implemented leadership training programs focusing on developing leaders within the team and organization
- Lead team by providing crucial business training in self-reliance, spirit to succeed and vital ability to successfully communicate with people from all socio-economic backgrounds
- Perform quantitative and qualitative analysis to identify patterns, trends opportunities, teams’ progress, metrics, notable challenges and upcoming goals by preparing weekly and quarterly activity reports to track and reporting findings to leadership to help make informed decisions
Customer Collection Representative
The City of Philadelphia
Philadelphia, USA
08.2020 - 10.2023
- Company Overview: Revenue Department/ Taxpayer Services Unit
- Assists customers with payments for multiple tax receivables related to business, earnings, school income tax, real estate tax and city ordinances
- Performs case management for tax accounts while providing single source for explanation and resolution of a variety of tax billing issues
- Attends mandatory training on the related laws and penalties for various city taxes, cites and refers to city regulations
- Utilizes tax-related software systems
- Alters, updates, analyzes, and setup customer accounts
- Help assist customers with any technical issues regarding accounts
- Explains all delinquent bills, penalties, applicable ordinances, and code enforcements; explains methods of computing and calculating charges, interest, penalties, and delinquencies
- Made necessary calculations to compute adjustments to revenue accounts
- Revenue Department/ Taxpayer Services Unit
Service Representative
The City of Philadelphia
Philadelphia, USA
01.2018 - 08.2020
- Company Overview: Revenue Department Refunds / Agency Receivables
- Processing refunds for the City of Philadelphia
- Analyzing multiple accounts to determine refund eligibility
- Corresponding with taxpayers via phone email or letter regarding status of accounts
- Interdepartmental communications regarding refunds
- Logging and filing refunds based on the status of refunds whether approved or denied
- Corresponding and working with Department of License & Inspections, Law Department, and taxpayers regarding nuisance liens placed on properties
- Revenue Department Refunds / Agency Receivables
Clerk II
The City of Philadelphia
Philadelphia, USA
02.2014 - 12.2017
- Company Overview: Procurement Department
- Assembling and posting Service Supplies and Equipment bids to City of Philadelphia Procurement website
- Review and proofreading bids and bid announcements before eliciting to the public
- Conducted public bid openings for Services Supplies and Equipment and Public Works reading out individual bids
- Compiling reports for buyers to assist with selection process to award bids
- Supported Chief Operating Officer with daily operational functions
- Analyzed departmental documents for appropriate distribution and filing
- Prepare daily reports to keep track of number of bids
- Procurement Department
Education
Associates Degree - Communication
Community College of Philadelphia
Philadelphia, PA12.2024
Skills
- Microsoft Office Suite
- Adobe Pro
- Adobe Reader
- Customer service excellence
- Trauma training
- Principles of Leadership
- Leading Teams
- Planning
- Organizational skills
- Detail orientation
- Software testing
- Business process improvement
- Competitive analysis
References
- Andrea Barabach, OHR Specialist, Defense Intelligence Agency 240-671-6544
- George Williams, Program Manager, Defense Intelligence Agency 202-460-8078
- Daryl Bright Community College of Philadelphia, 267-356-9780
- Jacquelyn Grays, PCS Branch Chief , Defense Intelligence Agency, 240-606-0308
Communication Skills
- Conducted Public Bid openings with a variety of vendors for both Services Supply’s & Equipment and Public Works.
- Agency Receivables unit recently featured in Revenue’s employee newsletter for outstanding customer service, efficiency, and high productivity.
- Successfully completed trainings on customer service excellence and trauma.
Accomplishments
- Active Team Lead Position and Special Impact Award Acheived within 6 months of employment.
Timeline
Program Analyst
Defense Intelligence Agency
10.2023 - Current
Customer Collection Representative
The City of Philadelphia
08.2020 - 10.2023
Service Representative
The City of Philadelphia
01.2018 - 08.2020
Clerk II
The City of Philadelphia
02.2014 - 12.2017
Associates Degree - Communication
Community College of Philadelphia
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