Motivated and organized individual seeking to grow within an office while supporting team members and using professional communication, excellent cooperation and customer service skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Deputy County Clerk
Lavaca County Clerk
10.2021 - Current
Reviewed records management policies for compliance with state and local guidelines.
Provided exceptional public service by addressing inquiries in person, via phone, or through email correspondence.
Handled challenging situations involving upset or disgruntled citizens with professionalism and tact.
Maintained strict confidentiality with sensitive information while handling various tasks related to court proceedings, marriage licenses, property deeds, and other legal documents.
Ensured accuracy in official records by meticulously reviewing documentation before processing or archiving.
Performed routine data entry or document management.
Front Office Coordinator
Cardiovascular Associates of Victoria
07.2013 - 08.2019
Maintain proficiency in the eMDs software as it pertains to the registration of clinic patients
Assists Office Manager in ensuring all employees adhere to all policies of citizens medical center
Oversaw the process of obtaining all documents utilized by the CVA physicians
Ensured work schedule for office admin was maintained weekly in order to run efficiently
Maintained all office processes in the absence of the Office Manager
Ran all opening and closing reports for office on a daily basis
Assist front office staff with customer or patient registration issues
Collected data for insurance purposes and of monies due on date of service
Educate and train all front office staff members on an ongoing basis
Developed policies and procedures related to customer service and patient registration
Route information on fax server and forward to appropriate EMR portal
Ensured that an effective communication process and caring professionalism was used at all time when dealing with patients and families
Worked closely with all physicians in a professional manner
Lead Office Administrator
AFOS
10.2012 - 06.2013
Checked in all arriving patients in a timely manner
Ensured all proper documents were filled out in its entirety
Assisted in advertising to build customer base
Assisted patients with new patient paperwork
Performed opening and closing tasks
Assisted in implementing new organization procedures for files
Assisted office manager with onboarding new hires
Ensured all clients were treated in a kind professional manner
Maintained all files before and after clients visit
Ensured that all follow up calls were made for next appointments
Assisted in purchasing office supplies
Maintained all daily payments
Staffing Agent
TLC Staffing
01.2009 - 05.2012
Cold called new business in attempts to build customer base
Helped with all new staff new hire paper work
Ensured positions were filled with the most qualified staff member
Assisted in advertising to build staff base
Helped Hospitals/Nursing Homes fill high demand shifts
Worked on-call nights, answered calls 24 hours
Performed all general office duties
Followed up with all employers to ensure they were receiving proper staffing
Maintained relationships with staffing nurses
Education
High School -
Moulton High School
05-2007
Skills
Office administration
Problem-solving
Customer service
Attention to detail
Multitasking
Excellent communication
Timeline
Deputy County Clerk
Lavaca County Clerk
10.2021 - Current
Front Office Coordinator
Cardiovascular Associates of Victoria
07.2013 - 08.2019
Lead Office Administrator
AFOS
10.2012 - 06.2013
Staffing Agent
TLC Staffing
01.2009 - 05.2012
High School -
Moulton High School
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